Customer Helpline for intralogistics technical support

Technical Support: Count on a rapid response

Our expert teams deliver prompt and efficient levels of support around the clock so you can have confidence in your warehouse and logistics solutions, no matter what.

Global Help Desk support

Our experienced support team can correctly identify malfunctions from the outset and assign them to the correct department. Operating 24/7, our service desk rapidly delivers the right support.

Your Benefits:

• Guaranteed response times

• Advice from the right expert

• Quick return to normal operation

• Escalation management

• Documentation of malfunctions

Swisslog warehouse automation support helpdesk — Our Global Help Desk team delivers the right support 24/7.

Our support – Your confidence

99.97% call answer rate within 30 seconds
160+ Systems engineers supporting 24/7
350+ Customer warehouse solutions across the globe
17 seconds Global Incident response time

Remote support

If errors or emergencies do happen, you can count on our 24/7 support to provide rapid response and resolution to return you to efficient operation.

Your Benefits:

• 24/7 software support over a secure VPN connection

• Proactive intervention thanks to comprehensive application monitoring

• Reduced risk of unscheduled downtimes

• Maximization of delivery reliability

Remote intralogistics technical support — Swisslog remote support helps you return to efficient operation.

Support with the aid of augmented reality

Our service technicians can support you with the aid of augmented reality glasses - an innovative solution in the service area. Using Microsoft HoloLens, service engineers in a centralized service center can connect via Skype with your on-site engineers, performing diagnostics and troubleshooting through the eyes of on-site personnel.

We’re also conducting research on using HoloLens to guide and direct pickers, provide real-time views of sensors and actuators for maintenance staff, and to augment training programs.