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Customer service and support: Are you looking for complete confidence in your logistics?

Watch the video: Our Customer Service offering for your peace of mind.

Tailored service for your peace of mind

We provide planning, support, and maintenance throughout the whole project lifecycle. Our services are modular, scalable and easily customized to create the right package for you. We provide: 

The right people: Highly trained service engineers with years of experience 

The right strategies: An effective throughput services strategy to help maximize availability

The right results: Quick response to help ensure your growth, profitability and success.

Expertise with a worldwide service presence

  • Headset

    650 customer service employees

  • Warehouse

    1000+ sites to service

  • Modernisation

    100 Extension & modernization projects

  • Maintenance

    20+ System Operations installations

Our offering at a glance

Customer Service Portfolio
  • 24/7 Support: Want to count on a rapid response?

    Customer Helpline for intralogistics technical support

    Ensure maximum uptime with 24x7 Support by using the Swisslog Global Helpdesk with an average response time of just 17 seconds.

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  • Condition monitoring: What if you could predict and prevent problems before they occur?

    Condition Monitoring ensures maximum efficiency in your automated warehouse

    Condition monitoring ensures that equipment is monitored and works efficiently at maximum over its maximum life span.

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  • Field Service: What if planned servicing meant no downtime?

    Field Service for intralogistics

    Highly trained, dedicated field service engineers provide preventive as well as scheduled maintenance, to keep your warehouse running smoothly.

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  • Expansion & Modernization: Looking for a futureproof warehouse?

    Modernization of your automated warehouse

    Get comprehensive project support for secured future growth, and by upgrading during operation we enable your business to carry on without interruption.

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  • Ongoing Optimization: How can I bring out the best in my warehouse?

    Realize warehouse efficiency gains with Swisslog System Optimization

    Get the most out of your warehouse operation, reduce costs, save energy and streamline material flow.

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  • Spare Parts: What if spare part availability was no longer a worry?

    Spare parts for warehouse automation systems

    Fast and easy access to +120,000 parts with different delivery options to suit your needs.

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  • System Operations: Maximize warehouse availability without side-tracking your own workforce

    System Operations to handle your whole material handling facility

    Our residential field service engineers help guarantee availability and provide local added value prolong the life expectancy of the installed equipment.

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  • Training: Could better trained staff improve the long-term performance of your automated warehouse?

    On-site warehouse automation safety training from Swisslog at AMAG

    Swisslog offers numerous training approaches to satisfy all safety requirements.

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