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Choosing the right AutoStore partner in Canada

Brian Rodway May 22, 2024
Choosing the best partner when searching for an AutoStore integrator in Canada, is central to the success of your automated storage and retrieval system. When properly planned and implemented with the help of an experienced Canadian integrator, AutoStore technology will dramatically maximize space utilization, boost picking productivity, and reduce costly errors. To help you make an informed decision, here are ten crucial factors to consider.
 AutoStore compact ASRS for small parts

1. Industry expertise

Select a Canadian AutoStore integrator with a deep understanding of your industry. Each sector has unique requirements, and an integrator with industry-specific knowledge can tailor your AutoStore system to meet your specific needs. Swisslog offers a decade of global experience with a focus on E-Commerce, Retail, Healthcare, Manufacturing & E-Grocery. Swisslog is a leading AutoStore integrator with more than 400+ projects worldwide.

2. Software

Software is the heart of any AutoStore system, and the partner you use to enable the best workflow for your operation, and overall system performance is critical. Ensure your Canadian AutoStore partner provides robust, user-friendly software that allows you to manage your inventory efficiently, optimize order fulfilment, and adapt to changing business demands. With a software team of over 600 people globally, Swisslog has more than 10 years’ experience delivering and optimizing AutoStore systems with our purpose built AutoStore, SynQ software.  

SynQ software comprises of multiple layers of functionality that can encompasses warehouse management, orchestration, material flows and warehouse machine control into a single platform, connecting people, processes, and machines. With full extendibility for a fully automated warehouse, SynQ offers a proven and well established AutoStore module that seamlessly orchestrates AutoStore together with the processes around it. For those opting for SAP EWM, direct interfacing is already possible, with full code visibility and without a Middleware layer.

3. Ancillary solutions

A Canadian integrator for AutoStore that can offer additional warehouse solutions, such as conveyors, robotics, or packaging systems, can provide a more comprehensive automation solution, streamlining your entire logistics process. 

Swisslog has a wide range of ancillary solutions such as light goods conveyor equipment (QuickMove), robot picking solutions (ItemPiQ), AGVs (CarryPick), AutoStore special equipment and more. This ensures a ‘one stop shop’ approach allowing continuous operation of systems within your existing and future infrastructure.
Swisslog's SynQ software in one of Bring's warehouses
SynQ Software

4. Support and maintenance

Choose a Canadian AutoStore supplier that offers ongoing support and maintenance services. A well-maintained system is essential for uninterrupted operations, and responsive technical support can save you time and money in the long run. 

Swisslog has 150 customer support staff in North America alone and over 50 field service technicians.  Our 24/7 global support presence allows us to offer support wherever our customers are located.

5. Safety and compliance

Work with a Canadian AutoStore integrator that prioritizes safety and compliance. AutoStore systems must adhere to strict safety standards, and a knowledgeable integrator can ensure your system complies with all regulations. 

Swisslog places a very strong emphasis on safety and compliance with industry standards and regulations.

6. Process excellence

Look for a Canadian AutoStore partner with a track record of process excellence. They should be able to design and implement AutoStore systems that optimize storage, picking, and replenishment processes, leading to increased efficiency and accuracy. 

Swisslog process experts provide you with a holistic view to your process needs and possibilities. We draw on our experience of more than 400 AutoStore projects globally to influence our local solutions. This reduces risk and ensures we provide a best in class ‘internal stage gate review process’, to ensure there are no hidden surprises.

7. Resource

Evaluate the Canadian AutoStore integrator's available resources, including their team's size and expertise. A well-staffed, experienced team can handle complex installations and provide timely support when needed. 

At Swisslog, large dedicated cross functional and cross-country teams ensure optimal customer satisfaction, from Sales through to Realization to Customer Care. Dedicated teams, ensure an in-time and on-budget project implementation.

Swisslog_Linfox BevChain_Meeting

8. Account management

Effective communication is vital during the integration process. Your Canadian AutoStore supplier will assign an account manager who will be your main point of contact, ensuring that your needs are met, and questions are promptly addressed. 

9. Global presence

If your business operates on a global scale, consider a Canadian AutoStore integrator with a worldwide presence. This can be invaluable for consistency in design, support, and future expansion across different regions. 

Swisslog operates globally, which is advantageous should you have an international presence or plans to expand into new markets. Our international experience also provides know-how for local projects. Swisslog can provide consistent support and solutions across multiple locations, employing ‘frame agreements’ with numerous customers. We act local: “We are where you are.”

10. Culture

Align your integrator's company culture with your own. Building a strong working relationship is essential, so choose an integrator that shares your values, work ethic, and long-term goals. 

Swisslog believes that by sharing the same purpose and showing compassion for each other, we can make team spirit and partnerships come alive. We do what we love, and we care about what we do. Swisslog looks for like-minded companies who value transparency and collaboration, to achieve new levels of innovation.

Make an informed decision

Selecting the right AutoStore integrator in the Canada is a critical decision that can significantly impact your warehouse operations. By considering these ten factors, you can make an informed choice that ensures the successful integration of your AutoStore system. Remember that each of these factors contributes to a seamless transition to an automated, efficient, and safe warehouse, ultimately enhancing your company's competitiveness and success.
About the author
Brian Rodway
Sales Director, Swisslog Americas
More about Brian Rodway
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