Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.Short Facts
-
Petaling Jaya, Malaysia -
Swisslog, onsite -
Customer Service -
Permanent Position
Responsibilities
- Make every reasonable effort to restore system operations within the shortest possible timeframe.
- Respond to customer concerns and complaints in a timely, professional, and appropriate manner.
- Demonstrate a strong understanding of customer requirements and proactively translate those needs into effective actions.
- Provide technical support for installed systems during and outside normal office hours, as required.
- Act as the primary liaison between customers and the back-office Level 2 support team based in Malaysia.
- Assist with system commissioning and deployment during the project implementation phase by providing onsite support.
- Accurately record and track incidents and issues in the CMMS system.
- Possess strong troubleshooting skills and the ability to resolve issues independently before escalating to Level 2 support.
- Perform regular onsite system inspections and maintenance to ensure system reliability and optimal performance.
Application Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent).
- At least 3 years of relevant working experience.
- Knowledge and hands-on experience in Java.
- Able to work independently and perform well under pressure, including overtime and irregular hours when required to resolve on-site issues.
- Strong analytical and problem-solving skills.
- Proactive individual with a strong customer-centric mindset and ability to work well in a team.
- Experience in automated material handling systems with PLC knowledge is an added advantage but not mandatory.
- Possess solid troubleshooting skills and the capability to provide training when required.
- Proficient in English and Bahasa Malaysia, both written and spoken.
- Highly motivated, innovative, and a strong team player.
- Good time management and organizational skills.
- Strong commitment to safety compliance and regulations.
- Willing to work shift schedules according to the standby timetable.
- Accommodation will be provided.
-
13th salary -
Global Opportunities -
Great Team Spirit -
Grow with Us! -
Learn & Grow
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
