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Software Service Technician

March 20, 2024

Provide onsite customer support and maintenance to customer site in Hutchins, TX. Perform day to day activities of automated material handling system at customer location. Responsibilities include maintaining advanced material handling equipment such as pallet stacker cranes, conveyors and robotics systems through performing preventive maintenance, corrective maintenance, warranty service, and operator maintenance and user training. Provide support to customer through understanding of software used for WMS.

Short Facts

  • Dallas, TX
    Dallas, TX, United States of America
  • Swisslog
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position


  • Support, maintain and repair installed systems on day-to-day basis.
  • Troubleshooting and error recovery of system for issues that are solved with SynQ, Cranebox and Conveyorbox.
  • Conduct Training on SynQ, Cranebox and Conveyorbox.
  • Create SOP’s and procedures for operations.
  • Participate in ticket review meetings when on shift.

Application Requirements

  • Vocational school, related military experience, or job experience equivalent
  • Focus on software, data analysis and product flow.
  • 1-3 years’ experience in a technical service environment inclusive of strong use of software systems, data analysis with use of Warehouse Management Systems in understanding product flow.
  • Address problems and provide proactive solutions that quickly returns systems to an operational status.
  • High level of motivation and sound work ethic
  • Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
  • Excellent verbal/written communications skills are required.
  • Computer literate in all MS Office products,
  • Ability to work independently

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
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    Diversity & Inclusion
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    Great Team Spirit

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you