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Head of Modernization Concepts EMEA

March 23, 2023

Are you looking for an exciting new challenge – one where YOU can really make a difference? One where we want to help you achieve your career goals? Are you passionate about technology and keen to share your expertise internationally? You will use the power of technology to shape the future of intralogistics for forward-thinking customers. We are offering a talented person the opportunity to join our amazing team and reach their full potential - could it be you?

Short Facts

  • Dortmund
    Dortmund, Germany
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position

Make an impact

  • The Head CS Modernization EMEA is providing, along with your team, modernization and small extension
  • concepts based on the asset potential. You collaboratively elaborate the LifeCycleStrategy for subsystems within the CS management team and the Tech Center (TC).
  • You define the modernization and small extension concepts following the LifeCycleStrategy including the calculation model,
  • assessment model, and sales presentation templates in alignment with TC and Operations.
  • You review the local potential together with the Head Customer Service where the modernization candidates are identified with the local modernization teams in agreement with the local CS account management.
  • You are responsible for managing and maintaining good data quality of the subsystem asset within EMEA in collaboration with the local modernization teams covering aspects of obsolescence, safety and norms.
  • You identify synergies and business opportunities within the EMEA installed base asset, defines, and harmonizes effective standard processes and organizational set-ups within EMEA including concepts, methods, processes, forms, templates with focus on subsystem modernization.
  • You are measured on the profit and loss of the EMEA Modernization projects and volumes

Bring to the team

  • 3 – 5 years experience as a manager in a technical service environment inclusive of strong mechanical and electrical troubleshooting
  • Demonstrated leader with track record of training excellence and oversight skills
  • Prepare a strategy to fulfil the business plans for CS (Customer Service) Modernization business
  • 3 – 5 years experience in the retrofit business
  • Degree in Mechanical or Electrical Engineering or Engineering Management
  • Excellence in English 

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Great Team Spirit
Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you:


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