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Head of Customer Service UK

July 11, 2024

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Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.  

Short Facts

  • Redditch
    Redditch, United Kingdom
  • Swisslog
    Swisslog, hybrid
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position

Responsibilities

Make an impact

This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department as Head of Customer Service for the UK. You will be part of the the EMEA Customer Service management team and will take ownership in developing and executing the Head of Customer Service role within the UK.  You will have profit and loss responsibility with the authority and scope to make high level strategic decisions. This position will be responsible for generating and executing an approved business plan to ensure positive cash flow for the business. The successful candidate will be responsible for the development and growth of the department by observing the market and identifying future prospects whilst maintaining excellent customer support to our existing client base. You will be responsible for budgets, forecasts and maintaining the cost centre account to ensure competitive cost levels are maintained. Responsible for over 180 employees across multiple functions, such as Field Service, System Operations, Controls Service, Software and Account Management. All applicants must be able to demonstrate excellent leadership skills with a proven track record of dealing with high level Employee Relation issues.    

Application Requirements

What you need to succeed All applicants must be excellent face-to-face communicators and able to demonstrate success and experience in managing the tender process, large contracts and particularly achieving genuine sales development. The successful applicant must be self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit. You must be professional, credible, and comfortable in dealing with Senior Company Executives. All of this must be complemented by the following:
  • Technical degree qualified or equivalent
  • 5+ years managerial experience in a technical service environment
  • Proven track record of successfully winning large customer contracts
  • Demonstrated competence in planning and managing multiple resource

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    Swiss Brand
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    Company Car

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!

Ready to start your Journey?

We are looking forward to hearing from you