Field Services Technician NSW

September 19, 2024

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Short Facts

Sydney, Australia
Swisslog, onsite
Permanent Position

Responsibilities

Make an impact

Here, you'll become a pivotal member of our customer service team, playing a critical role in ensuring the seamless operation of Material Handling Systems (MHS) for our valued customers. You'll leverage your technical expertise to diagnose and resolve complex mechanical and electrical issues with precision, all while fostering a collaborative and results-oriented atmosphere within your team. You'll proactively identify and address potential problems, maximising efficiency for our customers. With a keen eye for detail, you'll maintain meticulous records and adhere to all safety protocols, ensuring a safe and compliant work environment. But your contributions won't stop there. We encourage continuous improvement, and you'll have the chance to contribute to innovative solutions that optimise service delivery and cost-effectiveness, while being inspired by the cutting-edge technology at the heart of our operations. Your key responsibilities include:

When onsite, coordinate and supervise all repair and maintenance work on the site/s
Maintain and update site records within the appropriate database as directed by your Manager
Business development for spare parts, retrofit, and upgrade opportunities, within the sites that are allocated to you
Focussing on excellent Customer Service
To ensure that customers' invoices are raised on time and all invoicing is accurate

Application Requirements

What you need to succeed You will have at least three years of hands-on experience as a MHS Service Engineering Technician with trade qualification, along with a valid driver's license, and on-call flexibility. Your expertise lies in masterfully diagnosing and repairing mechanical and electrical systems, and you consistently wow customers with your exceptional service skills. You're a natural leader, motivating and guiding a team towards shared goals. Organisation and time management are your superpowers, keeping you on top of deadlines and priorities. Naturally, safety is paramount, and you adhere to all protocols meticulously. With your passion for technology and problem-solving, You're a self-starter and quick learner, eager to dive into new challenges. Finally, communication is key, and you excel at building rapport while explaining technical concepts with clarity.

Swiss Brand
Big Brand Customers
Diversity & Inclusion
Great Team Spirit
Learn & Grow
Onboarding

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!

LinkedIn Reference: #LI-JB1

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