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Director of CS Operations

April 17, 2024

The Customer Service Project Management Office in Swisslog is responsible for the establishing, implementing and developing of our company's project management processes, planning, auditing and tracking. This team ensures delivery of highly technical automated solutions that meet exacting quality, efficiency, and budget targets.

The Director CS Operations has a technical knowledge of automated logistics systems and derives and drives best practices within the company. They ensure that the Project Management functional community is up to date on processes, data and functional standards and that those standards are followed.

Short Facts

  • Newport News, VA
    Newport News, VA, United States of America
  • Swisslog
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position


Delivering The Right Solutions – ensure that the right technical solution is delivered in full for the customers. By conducting engineering audits, lessons learned sessions and technical deep dives as needed.

Data Driven – key to our success are customer solutions that meet the needed performance and design criteria. You will ensure clear data driven solutions and organizational buy-in to ensure we deliver on our promises.

Team Management - leverage leadership skills and experiences to continuously improve the PMO function. Identify any skills gaps in the team and create plans to fill those gaps through planned structured internal development and external recruitment.

Culture of Performance- through your leadership you will build a high-performance focused team that celebrates achieving great results and that others look to for inspiration.

Planning for Growth – help build a strong learning organization that will fit the needs of our growing business, while bringing new exciting and enhanced solutions to our customers.

Customer Focus – work very closely with our customers, helping to review their technical and non-technical needs, gathering available data and directing the team to craft appropriate solutions for their needs, including by scope, budget and timeline.

Create Alignment –assure that the team is fully aligned and working effectively with all other teams in the region, creating a cooperative environment to ensure we deliver solutions that exceed our customers’ expectations.

– you will setup and drive transparent reporting of the group’s activities to ensure we are delivering on time and in full, and ensuring the group enables the best customer experience.

Application Requirements

  • An advanced degree in Mechancial or Industrial Engineering.
  • A Project Management Professional (PMP) certification
  • A Six Sigma belt certification
  • Significant experience in a global top 10 logistics automation company.
  • Experience in supply chain, manufacturing and automotive industries
  • Experience working in global engineering companies.
  • Knowledge and practical experience using Six Sigma for continuous improvemnt programs.
  • Sigificant techincal leadership experience in a detailed oriented project based organziation.
  • A positive and energic person that people want to follow.
  • Excellent leadership skills and ability to set direction and develop a team.
  • Strategic mindset and high business acumen.
  • High level of project management and cross-functional collaboration skills, with ability to build relationships and trust across the organization.
  • Ability to drive change and engagement.
  • Excellent communication and interpersonal skills.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
  • Benefit icon
  • Benefit icon
    Flexible Working Options
  • Benefit icon
    Great Team Spirit

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you