January 6, 2023
This role facilitates the involvement of key CS resources during the project phase and monitors system performance of newly-transitioned projects. This person works with CS Account Managers and NB Sales Directors to understand/serve clients’ needs and manage new project reliability risks. Main performance indicators include CS’s overall preparedness/ability to support our clients, the quality of system performance, reduction of open points, level of customer satisfaction, and profitability of support.
Make an impact
| •Hire, retain, and develop a team of business transition resources. |
•Effectively manage team members in line with company policies and procedures, including performance, development and conflict resolution.
•Proactively report to management, so that they are well informed of the work currently in development.
| •Implement team goals and objectives, supervise, train and guide team members: |
•Follow up with projects after they are completed to assess for areas of improvement
•Provide team member assessment and feedback in Annual and semiannual reviews
•Perform lessons learned sessions with his team members.
| •Attend New Business PPR meetings and regularly report on performance of upcoming and recently-transitioned projects. |
| •Establish trusted relationship with project, CS, and customer stakeholders to achieve/exceed as-sold system performance. |
| •Understand New Business projects scope and support Key Account Managers in onboarding clients to Customer Support. |
| •Ensure involvement of CS business transition resources during ommissioning/implementation. Participate in PAC/FAC testing of new installations. |
| •Conduct project handover meetings, facilitate Go-Live kick off meetings, and validate CFW_199 Handover Documents to ensure timely, complete transition to CS. |
| •Ensure adequate representation from the business transition team is present for ticket review meetings. Regularly meet with GHD Manager Manager to review incident resolution performance from team’s area of responsibility Ensure business transition team monitors system performance and assess if the system is meeting original as-sold conditions. Manage internal resources to develop solutions to problem tickets for transitioning customers in a timely manner. |
Bring to the team
- Experience with automated material handling systems with a basic understanding of industrial automation.
- Proficient in the use of MS Office products and AutoCAD.
- Excellent written and verbal communication skills, including demonstrated presentation skills.
- Analytical, problem-solving and decision-making skills.
- Bachelor’s Degree.
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.