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Spare Parts Clerk

November 1, 2022

Customer support representative for the spare parts department. Responsible for processing spare parts requests with main focus on Warranty claims and RMAs. Act as the liaison between Customers and Vendors in the Warranty and RMA process. Create and monitor Warranty and RMA orders for our customers and ensure quick and accurate delivery.

Short Facts

  • Newport News, VA
    Newport News, VA, USA
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position

Make an impact

  • Work in SAP and Zendesk ticketing system to ensure all Warranty and RMAs requests are process in a timely and accurate manner
  • Process Warranty claims, RMAs, quotations, sales order, and PO within our SAP system
  • Create and maintain material master, pricing and vendor records in our SAP System
  • Evaluate vendor performance, pricing, and lead times to facilitate the fastest fulfilment of Warranty and RMAs orders
  • Expedite vendors POs for urgent Warranty claims and RMA requests.
  • Maintain and monitor the repaired parts stock (Extra Stock).
  • Research part numbers and discretions for Swisslog and non-Swisslog equipment
  • Effectively communicate with customer to efficiently satisfy spare part requests

Bring to the team

  • Effective verbal and written communication skills
  • Excellent knowledge of MS Office suite products (Word, Excel, Outlook, Power Point) especially EXCEL
  • Demonstrates problem solving, time management skills to plan and implement multiple tasks simultaneously.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Great Team Spirit

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

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