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Technical Support Engineer

May 10, 2024

Provide technical support and maintenance to our customer in Media, PA.

Responsible for performing preventive, predictive, and reactive maintenance tasks on the system. Will be the first line of defense in a machine down or error recovery situation. The Technician is required to record all work and activities performed as work orders. Work orders will be completed and stored using the CMMS system. The Technician is responsible for including the following information in the work order: what piece of equipment was worked on, a description of the PM activity or the error encountered, the total time spent completing the work, all parts used during the work, and a brief description of the work done to perform the PM or correct the error.

The technician is also responsible for taking care of all tools including individual and shared and is also responsible for maintaining a clean work area. This includes cleaning the shop after each use, following the shop cleaning schedule and completing the checklist, and following all 5S standards.

The technicians will also be asked to provide feedback on maintenance tasks, parts descriptions, work instructions, etc. This feedback will be used to drive improvement opportunities in these areas which can translate to improvements in the department.

Short Facts

  • , United States of America
  • Swisslog
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position


  • Operate, troubleshoot and maintain a fully automated distribution warehouse.
  • Work with a team of engineers and technicians to diagnose and troubleshoot the customers' distribution process.
  • Support, maintain, repair, and upgrade installed automated conveyance system.
  • Perform preventive maintenance on all automated equipment as assigned.
  • Perform error recovery/reactive maintenance during operation
  • Troubleshoot systems down to component level. Including electrical, mechanical and hydraulic systems.
  • Record all work performed in CMMS as work order
  • Monitors SPOC and the system regularly to confirm adequate performance of the system and corrects any issues or creates a maintenance request to have work completed when the system is down
  • Responsible for properly signing out shared tools and returning all tools when the work is completed or at the end of the shift

Application Requirements

  • 1-3 years of experience in a technical service environment inclusive of strong mechanical and electrical troubleshooting.
  • Working knowledge of electrical systems including motors, drives, controllers, relays, fuses, sensors, etc.
  • Able to demonstrate competency with a multimeter including checking the voltage in a circuit and testing the resistance across the windings of a 3-phase motor
  • Hydraulic repair experience a plus.
  • Allen Bradley PLC experience a plus.
  • Practical experience working with technical documentation (mechanical drawings, electrical prints, equipment manuals, etc)
  • Computer literate in all MS Office products, SAP experience a benefit.
  • Must be highly articulate, proactive and self-motivated; excellent written and verbal communication; demonstrated presentation skills. The ability to fill out forms/reports correctly and legibly required.
  • Analytical, problem solving and decision making skills.
  • Ability to multi-task and work independently.
  • Climbing, bending, kneeling, and able to lift 50 pounds.
  • Ability to work rotating shifts, including nights and weekends.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

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