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Spare Parts Clerk

March 4, 2024

Brief description of job: Customer support representative for the spare parts department. Responsible for processing customer spare parts orders and other spare parts requests. Create and monitor spare parts orders for our customers and ensure quick and accurate delivery. Act as the primary customer interface for the Swisslog spare parts department.

This role is based out of our Newport News, VA office.

Short Facts

  • Newport News, VA
    Newport News, VA, United States of America
  • Swisslog
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position


  • Work within our Zendesk ticketing system to ensure all customer spare parts requests are process in a timely and accurate manner
  • Process sales order and purchase orders within our SAP system
  • Create and maintain material master, pricing and vendor records in our SAP System
  • Evaluate vendor performance, pricing, and lead times to facilitate orders
  • Research part numbers and discretions for Swisslog and non-Swisslog equipment
  • Track inventory and initiate restocking orders
  • Effectively communicate with customer to efficiently satisfy spare part requests
  • Prepare and present pricing and Leadtime offers for spare parts.
  • Helps with expediting vendors POs
  • Helps with processing Warranty claims and RMAs.

Application Requirements

Required Experience:
  • High School degree or higher education
  • Effective verbal and written communication skills
  • Excellent knowledge of MS Office suite products (Word, Excel, Outlook, Power Point)
  • Excellent knowledge of SAP
  • 1 years’ experience working in Customer Service
Desirable Experience:
  • SAP experience
  • Zendesk experience
  • Sales Force experience

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you