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Software Service Engineer

July 8, 2024

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Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.  

Short Facts

  • Gothenburg
    Gothenburg, Sweden
  • Swisslog
    Swisslog, hybrid
  • Software Development
    Software Development
  • Permanent Position
    Permanent Position

Responsibilities

Make an impact

As a member of the Software Service team at Swisslog you will be part of a team environment working with providing our customers with technical and software assistance in the scope of their individual contracts. This is a crucial position, and it takes a great sense of responsibility, commitment and team effort to succeed. As a Software Service Engineer you will be able grow in your role and in the team as you take on more complex tasks and responsibilities over time. Key responsibilities are:
  • Further development of existing, plant-specific software systems in warehouse management
  • Be the contact person for customers in the event of complex software faults or for advice on software extensions
  • Implementation of change requests with a focus on Java EE
  • Participation in a rotating on-call model in coordination with the team
  • Development of concepts for software deployment while maintaining system availability
  • Execution of tests of the software as well as the commissioning at the customer (on-site)
  • Analysis of past disruptions and the derivation of measures in the team to increase customer satisfaction

Application Requirements

What you need to succeed
  • Degree in computer science, related subject or equivalent
  • Good communication skills and fluent in Swedish and English, both in speaking and writing.
  • Previous experience in a support/service role preferably in the Software industry.
  • Experience providing a high standard of customer service both internally and externally.
  • Understanding of databases and good knowledge in Java.
We consider it desirable if you also have:
  • Experience in Software Testing.
  • Experience working within the supply chain or logistics industry. 

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    Great Team Spirit
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    Learn & Grow
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    Onboarding

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!

Ready to start your Journey?

We are looking forward to hearing from you