Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. As a Sales Account Manager you will be responsible for “Total Customer Care” of selected customers; oversight of all services offered / required by existing customers; foster business relation-ship between existing customer and Swisslog. You will play a key role in the development of a high level of customer satisfaction, generating new service business opportunities, and sales of service products. You will exercise independent judgment and analytical skills to resolve customer requests with minimal assistance. This position is highly visible and must be confident in his/her ability to make decisions. Your focus will be the development, sale, support of multiple existing clients and act as the customer advocate with all accounts. Success of this position will be measured based on overall improvements in service revenue generation, customer satisfaction, and support productivity.Short Facts
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Newport News, United States -
Swisslog, remote -
Sales -
Permanent Position
Responsibilities
- Implement CS customer strategy (sales and support)
- Monitor budgeted revenue intake, by customer, leveraging all necessary resources to meet budgetary goals.
- Manage customer support contracts throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade.
- Identify and capture Swisslog opportunities within installed base outside the scope of original project delivery.
- Maintain a thorough understanding of all Swisslog products and services.
- Identify product quality issues that have major impact on warranty costs, contract costs, customer satisfaction and future product sales.
- Champion the development of new or improvement of existing service products based upon customer feedback and needs
- Provide initial consultation to show existing customer how our products may add value to their business. Maintain a thorough understanding of customer’s business, current and future. Promote modernization efforts among installed base.
- Establish and maintain Customer Advocacy role with assigned key accounts. Develop strong relationships with those key accounts.
- Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams.
- Oversight of customer communication plan and execution; routinely seek feedback and use to improve customer satisfaction.
- Periodically communicate customer status to the rest of WDS to ensure all may remain knowledgeable on customer growth, needs, and potential projects.
- Deliver monthly report of contract support account status, issues, resolutions, and service product opportunities.
- Provide guidance and oversight to technicians as they manage assigned accounts.
- Assess service needs of customer and develop value added offer of appropriate Swisslog service products
- Estimate service and support requirements for new customers as part of business review process in support of proposal team.
Application Requirements
- B.A./B.S. in Business or Engineering Management field or equivalent job experience.
- 3-5 years' experience Business Development, Service Sales or Service Management field
- A high degree of organizational and time management skills and excellent verbal/written communications skills is re-quired.
- Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
- Computer literate in all MS Office products, SAP experience a benefit
- Supply chain management (fundamental understanding);
- Products, applications, and experience in the warehouse or factory automation industry
- Small P&L management or financial management skills
- Analytical, problem-solving and decision-making skills
- Excellent written and verbal communication;
- Attention to Detail;
- Must be highly articulate, proactive and self-motivated;
- Ability to multi-task and work independently
- A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
- Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
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Wellbeing Initiatives -
Great Team Spirit -
Grow with Us!
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
Linkedin Reference: #LI-BB1 Note for United States job postings (EEO statement): Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.
