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Project Manager - Customer Service

February 27, 2024

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The Customer Service (CS) Project Manager is responsible for overseeing the successful realization of projects awarded to CS Realization by the CS Sales team.

The Project Manager will carry out the duties described in this document while ensuring that he/she and the project team under him/her drive value, standardization, cost effectiveness and supportability of systems and solutions Swisslog WDS Americas provided to its customers, creating a world-class organization with value generating products and services.

This role will be based out of one of our three offices: Newport News, VA, Atlanta, GA or Mason, OH. You must be willing to relocate to one of these offices or be within a commutable distance.

Short Facts

  • Mason, OH
    Mason, OH, United States of America
  • Swisslog
    Swisslog
  • Project Management
    Project Management
  • Permanent Position
    Permanent Position

Responsibilities

  • Managing the delivery of scope and supply for each of assigned Swisslog CS Retrofit or Enhancement projects involving Automated Material Handling Equipment and Systems installed at warehouses of various Swisslog Logistic customers.
  • Ensure all assigned CS projects are realized per defined processes, are delivered on schedule and within budget while maintaining customer-focus and high quality.
  • Participate and contribute to monthly financial reviews for all assigned projects
  • Ability to travel on average 50%, but at peaks travel can reach 75%, depending on project cycle.
  • Ability to travel on domestic assignments with flexibility to stay up to 2-3 weeks at a time; some international travel may be required as well.

Application Requirements

Required:
  • BS in Mechanical, Industrial, System Engineering or equivalent Engineering degree; or relevant and applicable professional experience with automated Material Handling Equipment installation
  • 5+ years of Project Management experience managing Automation systems installation, integration or maintenance
  • Experience in defining, procuring, installing and maintenance of mechanical components, controls hardware and all supporting infrastructure.
  • Vendor management

Desirable: 

  • MS degree
  • PMP/PMI certification
  • Other professional certifications
  • Working knowledge of the Warehouse and Distribution domain equipment
  • Working knowledge of Material Flow Control Systems
  • Working knowledge of PLC controls and control logic (Siemens, Allan Bradley, etc)
  • Working knowledge of motors, motor controls and VFD drives
  • Ability to read electrical prints and mechanical drawings

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
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    Flexible Working Options
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    Diversity & Inclusion
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    Great Team Spirit

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you