The Engineering Manager leads a small team of Mechanical and Electrical Engineers assigned to designing solutions, creating bill of materials, generating all necessary documentation, providing installation instructions, preparing RFQ documentation, and partnering with sales to provide costing and design for retrofit opportunities. The manager is responsible for developing the team, determining the time required for each project task, managing the workload of the team, and partnering with the PMO group to develop the project schedule. The manager is also accountable for assuring project work performed by their team is completed within agreed project budgets, deadlines, and quality standards.
The Engineering Manager assumes a high level of ownership for the hiring, retention, and development of the Customer Service Integration Team. Success in the position will be achieved through the growth and development of the engineers on the team.
We prefer this role be based out of Newport News, VA where the current engineering team resides, but would consider applicants based out of, or willing to relocate to, Atlanta, GA or Mason, OH.
The Engineering Manager assumes a high level of ownership for the hiring, retention, and development of the Customer Service Integration Team. Success in the position will be achieved through the growth and development of the engineers on the team.
We prefer this role be based out of Newport News, VA where the current engineering team resides, but would consider applicants based out of, or willing to relocate to, Atlanta, GA or Mason, OH.
Short Facts
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Newport News, VA, United States of America -
Swisslog -
Customer Service -
Permanent Position
Responsibilities
- Develop and implement strategies to enhance the technical support capabilities of the customer service department. Identify areas for improvement, streamline processes, and introduce best practices to optimize efficiency and effectiveness.
- Partner with the sales team to provide costing estimates for retrofit opportunities. Collaborate with the Project Management and Controls teams to analyse project requirements, evaluate resource needs, and determine the associated costs. Develop accurate and competitive costing estimates to support sales proposals.
- Collaborate with customers to identify opportunities for equipment retrofits and upgrades. Work closely with the sales team to design and propose appropriate solutions.
- Prepare Request for Quotation (RFQ) documentation for external vendors to provide equipment, hardware, and/or installation support for customer projects. Clearly define the requirements, scope of work, and technical specifications to facilitate accurate vendor responses and selection.
- Assist in Project Realization through the creation of detailed BOM’s, documentation, drawings, installation instructions, etc.
- Stay up-to-date with the latest developments in automated warehousing equipment and industry trends. Provide technical expertise and guidance to both customers and internal teams. Develop and deliver training programs to improve customer self-service capabilities and enhance the overall customer experience.
- Manage the workload capacity of the team to ensure team members do not become overloaded and that delivery dates are accurately stated.
- Scheduling/Coordination: Working with PMO Manager and the Project Managers to schedule projects throughout the year:
- Assign Integration resources to projects based on skill level and knowledge.
- Assessing prep work necessary for project and assign time to Integration resources assigned to the project to complete prep work.
- Effectively manage team members in line with company policies and procedures, including performance, development and conflict resolution.
- Implement team goals and objectives, supervise, train and guide team members:
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the customer service department, specifically related to equipment retrofits and upgrades. Generate regular reports, analyze data, and present findings to senior management to drive informed decision-making.
- Travel as required to support projects
Application Requirements
- BS or MS degree in Mechanical, Electrical, Industrial, or Systems Engineering or relevant industry experience
- Several years industry experience with sound knowledge of engineering principals
- Be able to read and interpret electrical schematic drawings
- Excellent word processing and spreadsheet skills
- Project management experience, including resource allocation, budgeting, and scheduling
- Strong technical background in automated warehousing equipment, robotics, or material handling systems
- Clear verbal and written communication skills
- Ability to clearly communicate with both technical and non-technical stakeholders
- Ability to give constructive criticism
- Previous experience in a managerial or leadership role, preferably in customer service, technical support, or field service within the industrial automation or warehousing industry.
- Application knowledge of automated warehouse systems (conveyors, monorail, etc.) is highly desirable,
Our promise
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
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Onboarding -
Flexible Working Options -
Diversity & Inclusion -
Great Team Spirit
About Swisslog
Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!
