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Field Service Engineer

January 8, 2024

The incumbent shall be responsible for all customer support service after completion of project implementation and realization of retrofit projects. He shall provide the service as agreed and expected by our customers which fulfill the customer contractual obligations (stand-by services, preventive maintenance, extensions etc.).
The incumbent shall try all his best to bring a system up and running in a reasonable time, which should be as short as possible. The incumbent need to ensure he adherence to all the relevant instructions and technical standards and help customer to keep the systems in good working condition.

Short Facts

  • Petaling Jaya
    Petaling Jaya, Malaysia
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position


  • Providing hotline or onsite support to customers for the system installed (during and after office hours 7x24)
  • Provide regular maintenance service on site locally
  • Must respond to customers’ concern and complaints in an adequate manner, always in the interest of Swisslog.
  • Must have a sense for customer’s requirements and proactive thinking to turn the requirement into action.
  • Must have an open eye for new investments the customers may undertake.
  • Assist in commissioning and deployment during project implementation phase, provide on site assistance.
  • Adequate trouble-shooting skill and capability to provide training to the customer’s maintenance staffs if necessary particularly with operations staff.
  • Regular maintenance works provided on site with reviewing the operation and updating the knowledge regarding new installations and changed operational processes.

Application Requirements

  • At least a Diploma holder in Mechanical/Electrical/Controls Engineering or equivalent.
  • Min 1 year of working experience preferably in installation, commissioning and customer support services of industrial
  • /process equipment.
  • Independent and able to work under pressure, tight schedule and odd hours.
  • Proactive with a strong customer and team focus.
  • Working experience in automated material handling system is an added advantage but not essential.
  • Proficiency in English is a must (both oral & written).
  • Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
  • Good level of health and fitness and to be able to work safely at height.
  • Efficient time management in the sense of result improvement.
  • Willing to travel both domestically in short notice.
  • Compliance to Safety regulation

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Learn & Grow
Flexible Working Options
Great Team Spirit
Wellbeing Initiatives
Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

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