CS Sales Support
April 18, 2023
Sales Support role will support CSAM team with larger projects and handling administrative tasks as assigned. Will also support standardization of sales documentation and tools.
Newport News, VA, USA
Make an impact
| •Coordinate customer support contracts throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade. |
| •Support SalesForce administration by ensuring accurate entry and auditing information. |
| •Coordinate SalesForce Risk Review process with CSAM’s and relevant internal resources. |
| •Maintain a thorough understanding of all Swisslog products and services. Identify product quality issues that have major impact on warranty costs, contract costs, customer satisfaction and future product sales. Champion the development of new or improvement of existing service products based upon customer feedback and needs. |
| •Support initial CS consultation to New Business Sales customers. Understand how our products may add value to their business. |
| •Attend ticket calls to monitor system performance and assess |
if the system is meeting original as-sold conditions. Manage internal resources to develop solutions to problem tickets in a timely manner.
| •Facilitate quotes from suppliers (internal and external). |
| •Manage New Business to CS Handover process. Set up meetings with NB PM’s to ensure timely/accurate handover. Manage process through completion. |
| •CS Department rotation. Spend time in various departments (examples: Help Desk, Service, Spare Parts). Add value to those organizations while learning. |
Bring to the team
•Proficient in the use of MS Office products.
•Excellent written and verbal communication skills, including demonstrated presentation skills.
•Analytical, problem-solving and decision-making skills.
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.