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Systems Specialist

August 2, 2022

The System specialist will be a primary interface between operations and Swisslog on site. They will interface with the customer and Swisslog to review tasking and issues related to WMS. Will provide error recovery and maintenance support and assist in WMS issues related to automation, and tracking those issues. Provides informal training and feedback as necessary to operations and 3PL on the WMS system. Will develop formal work instructions with 3PL and have daily meetings with 3PL planners and master planner to discuss impact of automation issues. Will NOT alter inventory. They will have a strong working knowledge of the automated system, the flow through the system, and the subsystems operations between all areas of the warehouse. Will have a proven experience in the software communications and those telegram types associated with the system and subsystems.

Short Facts

  • Field
    Field, USA
  • Customer Service
    Customer Service
    Software Development
  • Permanent Position
    Permanent Position

Make an impact

  • Drives continuous improvement through solving issues in WMS system and documenting them in various report styles, to summarize for the site manager.
  • Identify opportunities for software improvements and system enhancements
  • Work with Operations Planning and provide feedback on automation issues. Will work in WM6, CORS, BCI, and Kibana to track product loss issues within the automated system
  • Perform Root Cause Analysis for lost product
  • Assist with error recovery and troubleshooting of automated system using CORS, WM6, and BCI. In limited cases, PLC troubleshooting
  • Required to provide out of hours (pager) support for WMS related to Swisslog on site requests
  • Work with all levels of Customer, Operations, and Internal Management to provide requested information regarding product
  • Coordinate with on site project team and sysops manager for software changes

Bring to the team


BS degree in software engineering /or equally practical experience in the field of software troubleshooting. Proven experience working in software suites dealing with automated systems

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

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