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IT Supporter

February 10, 2023

Basic Functions:

Provides technical support and assistance to Swisslog internal employees using computer hardware, standard desktop applications and software applications. The Technician will troubleshoot and conduct problem determination to identify a problem source and resolution.

Short Facts

  • Newport News, VA
    Newport News, VA, USA
  • IT
  • Permanent Position
    Permanent Position

Make an impact

  • Perform Help Desk functions including troubleshooting of workstation issues and configuration of new workstations.
  • Provide user assistance/training on standard PC hardware and software applications.
  • Backup and assist other members of the IT Group.
  • Serve as a liaison between the IT group and the user community.
  • Development and maintain standard IT practices as they relate to end user computing.
  • Implement corporate IT standard as they relate end user computing.
  • Administer and develop end user training programs.
  • Research, track and inventory computer hardware and software.

Bring to the team

Minimum 3 years Help Desk experience
Bachelor's degree or equivalent work experience
Must be a U.S. Citizen
Excellent interpersonal, phone and customer support skills

Knowledge & Experience

  • Exceptional knowledge of computer hardware and desktop operating systems including Windows 7 and 10.
  • Worked with desktop imaging solutions and software distribution tools such as SCCM.
  • Knowledge of desktop virtualization and application virtualization.
  • Knowledge of desktop security applications, computing forensics concepts and practical application thereof.
  • Experience with the installation and management of network printers.
  • Exceptional knowledge of a wide range of desktop applications and security solutions, including Microsoft Office, Project, Visio, AutoDesk, Adobe, License Managers, Development Tools, Office 365, Skype for Business, SharePoint, etc. 
  • Working knowledge of a wide range of diagnostic utilities including those offered by Microsoft, Dell, Lenovo, etc.
  • Must have proper working knowledge of networking, server virtualization, backups, telecom equipment.
Work Conditions

  • Flexible working hours as required.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals. 

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Flexible Working Options
Diversity & Inclusion
Great Team Spirit

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

We Offer

Swisslog offers challenging work in a globally networked environment as well as competitive base salary, comprehensive benefits including health/dental and 401k! United efforts of our employees represent the basis for developing and delivering the best solutions for our customers

Ready to start your Journey?

We are looking forward to hearing from you:


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