GHD Problem Manager

June 2, 2022

The Problem Manager is responsible for coordinating timely resolution of problems (Software and Hardware) by taking ownership, performing root cause analysis, assigning action items to various internal & external partners, coordinating and following up on schedules. The Problem Manager will take the necessary steps to ensure 100% deployment success. He/She will provide timely status reports to the customer and to the internal groups.

Short Facts

Newport News, VA, USA
Software Development
Regular/ Permanent/ Full-time

Make an impact

Actively manage and prioritize all open problems across all clients. Develop project plans with tasks and resources required as necessary.

As required, oversee solution implementations at site(s) to ensure high level of service especially from the external vendors and to establish relationship with customers.

Collaborate with relevant stakeholders to assign tasks for resolution and confirm deadlines. Actively follow up until problem resolution and deployment.:-

Internal stakeholders
External vendors

Champion root cause analysis for each open problem with support from internal experts to develop the required steps for resolution. Estimate costs of resolving problems and ensure that costs are managed within the budget

Develop and execute a customer communication plan; routinely seek feedback and always aspire to improve customer satisfaction. Keep customers well informed and develop schedules to ensure minimum loss of productivity.

Prepare status reports to inform all relevant parties on the status of problem resolution. Weekly and Monthly where necessary.

Develop plans to test the solutions before deployment to ensure 100% First time deployment success

Bring to the team

Essential:

BS in Engineering or equivalent experience

Experience in Material Handling and/or Logistics

Computer literate in all MS Office products, SAP experience a benefit

Supply chain management (fundamental understanding);
Products, applications, and experience in the warehouse or factory automation industry
Analytical, problem-solving and decision-making skills
Excellent written and verbal communication;
Attention to Detail
Must be highly articulate, proactive and self-motivated;

Ability to multi-task and work independently

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you:

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