Global Versions

Select your location:

Country

Select your language:

Director of Software

November 22, 2022


Responsible for Customer Support operational departments in support of all Swisslog customers within the North American region. Provides for the emergency support of all clients, to include technical assistance for users of Swisslog software and integrated automation solutions. Coordinate software design and implementation services for existing clients as needed. Foster active partnership with clients by developing and maintaining processes necessary to maintain responsiveness and open communication with existing customers. Group services are accessible to internal and external clients for emergencies 24 x 7. Occasional design supervision and project management required.

Short Facts

  • Newport News, VA
    Newport News, VA, USA
  • Software Development
    Software Development
  • Permanent Position
    Permanent Position

Make an impact

  • Manage the customer support contract throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade.
  • Provide guidance and oversight to six technicians and manage day to day operations.
  • Direct and plan the activities of the shift leaders to ensure adherence to procedures, processes and performance related to the AS/RS operating system.
  • Direct and facilitate the training of shift leaders in respect to the Swisslog operating system.
  • Enforce the adherence to safe operational conduct including but not limited to: lock-out-tag-out, confined space, walkway clearance and noise protection.
  • Oversight of customer communication plan and execution; routinely seek feedback and use to improve customer satisfaction

Periodically communicate customer status to the rest of WDS to ensure all may remain knowledgeable on customer growth, needs, and potential projects.

Provide consultation to show the customer how our products may add value to their business. Maintain a thorough understanding of customer’s business, current and future. Promote modernization efforts among installed base

Establish and maintain Customer Advocacy role. Develop strong relationship with customer
  • Monitor budgeted revenue intake leveraging all necessary resources to meet budgetary goals
  • Identify and capture Swisslog opportunities within installed base outside the scope of original project delivery
  • Identify product quality issues that have major impact on contract costs, customer satisfaction and future product sales
  • Champion the development of new or the improvement of existing service products based upon customer feedback and needs
  • Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams

Bring to the team

  • Essential B.A. /B.S. in Business or Engineering Management field or equivalent job experience.
  • 2 years’ experience as a manager
  • 2 years as part of a Service team or service product sales
  • Computer literate in all MS Office products, SAP experience a benefit

  • 3-5 years’ experience Business Development, Service Sales or Service Management field
  • A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
  • Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Onboarding

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you:

APPLY HERE

We are using Cookies

This website uses cookies (find out more) in order to offer you the best service online as well. If you simply continue to use our website, we will only use cookies required for technical purposes. If you click on “OK”, you are also agreeing to the additional use of marketing cookies. You can select which cookies we use by clicking on “Cookie settings”.

Cookie settings