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Assistant Operations Manager

August 2, 2022


• Partner with client and Sr. Leadership in support of GHD activities for the Customer
• Participate in weekly meetings with the Customer to monitor and optimize GHD processes
• Support business strategy changes as a driver to SLA adherence and Customer Experience
• Assist with high profile initiatives, including implementation of ticketing tool changes
• Collaborate on initiatives across business groups to promote First Call Resolution
• Deliver GHD SLA adherence across phone and email channels
• Implement process improvement strategies to enhance departmental efficiency and effective-ness
• Facilitate presentations to business partners, creating awareness of operational processes
• Participate in Quality calibrations with Customers and GHD personnel to monitor Quality out-put and Customer Experience
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of Customer sites
• Keep current with latest technologies.
• Ensure that GHD has the current process and can access customers sites
• Other duties as assigned by GHD Operations Manager

Short Facts

  • Newport News, VA
    Newport News, VA, USA
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position

Make an impact

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Bring to the team

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Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

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