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Software Engineer Customer Service

27 September 2023

Are you looking for an exciting new challenge - one where you can really make a difference? Are you passionate about technology and want to share your expertise internationally? Then discover Swisslog! As part of our #softwareengineer Customer Service team with a strong team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We are offering a talented person the opportunity to join our amazing team and reach their full potential - could it be you?

Short Facts

  • Partille
    Partille, Sweden
  • Swisslog
  • Software Development
    Software Development
  • Permanent Position
    Permanent Position


As a member of the Software Support team at Swisslog you will be part of a small team environment working with providing our customers with technical and software assistance in the scope of their individual contracts. This is a crucial position and it takes a great sense of responsibility, commitment and team effort to succeed. As a Software support engineer you will be able grow in your role and in the team as you take on more complex tasks and responsibilities over time.

Key responsibilities are:
  • Further development of existing, plant-specific software systems in warehouse management
  • Be the contact person for customers in the event of complex software faults or for advice on software extensions
  • Implementation of change requests with a focus on Java EE
  • Participation in a rotating on-call model in coordination with the team
  • Development of concepts for software deployment while maintaining system availability
  • Execution of tests of the software as well as the commissioning at the customer (on-site)
  • Analysis of past disruptions and the derivation of measures in the team to increase customer satisfaction

Application Requirements

  • Degree in computer science, related subject or equivalent
  • Good communication skills and fluent in Swedish and English, both in speaking and writing.
  • Previous experience in a support/service role preferably in the Software industry.
  • Experience providing a high standard of customer service both internally and externally.
  • Understanding of databases and good knowledge in Java.
  • We consider it desirable if you also have:
    • Experience in Software Testing.
    • Experience working within the supply chain or logistics industry. 

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
  • Benefit icon
    Learn & Grow
  • Benefit icon
    Great Team Spirit
  • Benefit icon
    Modern Work Environment
  • Benefit icon
    Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you