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Head of Spare Parts EMEA

31 May 2023

Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog! Working as part of our #SparepartsEMEA team with a great team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We’re offering a talented individual the opportunity to join our incredible team and get the most out of their potential – could it be you?

The position holder is responsible for leading the Spare Parts regional teams in EMEA, ensuring the long-term and sustainable development of the team and the provision of services of regional departments within EMEA. You will have Profit & Loss responsibility, ensure compliance with specifications according to budget, costing and resources, as well as being responsible for quality, costs and deadlines of deliveries. You will work with implementation of process adjustments / optimizations and support the implementation of uniform Spare Parts processes in EMEA based on the Global Spare Parts strategy. The position also includes direct responsibility for certain local departments in personal union.

Short Facts

  • Dortmund
    Dortmund, Germany
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position

Make an impact

  • You will promote, motivate and support the team members within the EMEA regions as well as ensuring the development of your own and the teams technical knowledge. 
  • In this position you will interface all other CS departments and develop strong collaborations with the Sales, Realization and PC departments. Always ensuring good customer and supplier relationship on the basis of proactive involvement.
  • You will report to the Head of CS EMEA and collaborate strongly with the Head of CS Parts Global.

    Since the team and departments are located around EMEA, you would be expected to travel within this position.

Bring to the team

  • We believe you have a profound technical background, preferably in combination with a degree in Business administration or other relevant field. 
  • We would consider it meritorious if you have experience working with spare parts and intralogistics. 
  • You have experience in working closely with customers and with knowledge in purchasing, as well as experience being a leader / team leader. 
  • You have previous experience working with SAP. 
  • You are fluent in English and German, and we would consider it meritorious if you speak additional languages.

The successful candidate is reliable, resilient, and takes ownership to empower the team members. You have excellent communication skills and good at building long-term relationships with team members as well as client stakeholders. You have strong organizational- and interpersonal skills, with the ability to motivate and encourage others in your team and strive for a collaborative and supportive work environment. You achieve high quality work and good results, even under pressure, and can drive change in effective ways. You always aim to achieve the best possible customer satisfaction, while continuously improving Swisslog’s financial objectives.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Learn & Grow
Flexible Working Options
Great Team Spirit
Modern Work Environment
Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

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