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Head of Customer Service EMEA Central

14 September 2023

Are you looking for an exciting new challenge – one where YOU can really make a difference? One where we want to help you achieve your career goals? Are you passionate about technology and keen to share your expertise internationally? You will use the power of technology to shape the future of intralogistics for forward-thinking customers. We are offering a talented person the opportunity to join our amazing team and reach their full potential - could it be you?

We are hiring our new Head of Customer Service EMEA Central. This person will ensure that our organization is strong, that we have the right focus and competence delivering top of class services to our customers.

Short Facts

  • Dortmund
    Dortmund, Germany
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position

Make an impact

  • You will be responsible for leading our Customer Service Organization in Germany, Netherlands and Belgium constantly improving our services for our clients.
  • You will be part of our EMEA CS Management team and take ownership in developing and executing the CS (Customer Service) role within existing customers as well as new customers.
  • You will be overall responsible for all CS service delivery closely with your team members to set up long-term plans for all customers.
  • You will manage and continuously develop our customer portfolio and develop current processes as well as implementing new processes.
  • You will be responsible for setting goals and tracking, following up and reporting the teams results to the Head of Customer Service EMEA.
  • You will have P&L responsibility of 30+M€ Turnover and 100+ employees

Bring to the team

  • Technical university degree with additional education in Business Administration
  • 3 – 5 years experience as a manager in a technical service environment inclusive of strong mechanical and electrical troubleshooting
  • 3 – 5 years experience in Leadership of 100+ employees with P&L responsability
  • Fluent in English (B2+ level)
  • General knowledge of products, applications and experience in the warehouse or factory automation industry
  • Demonstrated leader with track record of training excellence and oversight skills
  • P&L management or demonstrated financial management experience as well as experienced in business development

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Learn & Grow
Great Team Spirit
Modern Work Environment
Latest Technology
Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you: