Controls Service Manager
05 September 2023
Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog!
Working as part of our Controls Service Team with a great team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We’re offering a talented individual the opportunity to join our incredible team and get the most out of their potential – could it be you?
About Swisslog
Swisslog is shaping the future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 14,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotic and data-driven automated solutions, we are powering the supply chain and taking the industry forward.
Working as part of our Controls Service Team with a great team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We’re offering a talented individual the opportunity to join our incredible team and get the most out of their potential – could it be you?
About Swisslog
Swisslog is shaping the future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 14,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotic and data-driven automated solutions, we are powering the supply chain and taking the industry forward.
Short Facts
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Maranello, Italy -
Customer Service -
Permanent Position
Make an impact
The Controls Service Manger is responsible for managing the Controls Service team for Italy. The position is based in Maranello with hybrid working available.
The goal of the Controls Service team is to deliver control services including:
- Make sure that the automated material handling equipment’s installed remains in operation with maximal uptime according to service level agreements.
- Secure organizational readiness for new and existing technology together with the Controls Operation Manager
- Manage controls sub suppliers when part of services provided.
- Growing controls services through Identify new service opportunities for new and existing customers.
- Support sales and account managers with controls technical solution, estimates and planning for CS projects.
- Maintain customer lifecycle plans for the installed base including identifying modernizations opportunities.
- Identify customer needs and deliver change orders.
- Develop Controls Service offering in line with EMEA modernization strategy and service setup.
- Provide test, integration and training activities for integrated projects in close cooperation with Controls Operations
- Plan and perform smaller CS projects.
Bring to the team
Educational / Professional Qualifications
Essential
Essential
- Degree/diploma preferably in Automation or similar
- Post-high school education
- Leadership training
- Fluent (written, oral) in Italian and English language.
- Good communication, listening and targeted question posing skills.
Desirable
- Knowledge in application of the Machine Directive
- Siemens controls platform
Necessary Experience
- 5-year track record in controls development, support or logistics
- Responsible for a small team, people management experience
- Experience from service/project offering.
- Hands on experience with support or installation of controls technology at customer sites
- Experience with automated material handling systems
- Exposure to the logistics industry
Our promise
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
Grow with Us!
Learn & Grow
Flexible Working Options
Diversity & Inclusion
Great Team Spirit
Wellbeing Initiatives
Modern Work Environment
Latest Technology
Global Opportunities
About Swisslog
Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!