Account Manager
18 August 2023
Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog!
We are currently seeking an Account Manager for our Customer Service division to support our customer base in France. The position is based out of our Lyon head office with hybrid working available.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 14,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotic and data-driven automated solutions, we are powering the supply chain and taking the industry forward.
We are currently seeking an Account Manager for our Customer Service division to support our customer base in France. The position is based out of our Lyon head office with hybrid working available.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 14,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotic and data-driven automated solutions, we are powering the supply chain and taking the industry forward.
Short Facts
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Lyon, France -
Sales -
Permanent Position
Make an impact
The Customer Service Account Manager is the owner of the Customers Solution and is responsible for the contract & development of the system. They are required to build effective customer relations in order to develop a partnership between Swisslog and the customer based on trust and confidence.
- To achieve high levels of customer satisfaction that will promote customer retention, maximizing customer contract value, margin and meeting Swisslog business objectives.
- To own a Customer plan, to understand and manage the customers’ needs and help ensure Swisslog delivers solutions and capabilities to meet those needs.
- Identify & manage new sales opportunities within existing accounts to retain a client - Solution Manager relationship by up-selling and cross-selling
- Interact and coordinate with the sales team and other staff members in other departments working on the same account
- To provide a strategic two-way communication channel between customers and Swisslog stakeholders to achieve better alignment and integration of services.
- To manage and lead the System Operations team within their region
- Responsible for overall contract service delivery & margin for region
- Arrange and attend SLA KPI customer meetings
- Establish budgets with the site manager
- Development of site managers & personnel (succession planning)
- Ensure all staff work within the company requirements for Health and Safety
Bring to the team
- Minimum 5 years commercial experience
- Experience of working as an Account Manager
- Have worked in the intralogistics industry or engineering sector
- Able to travel to customers anywhere in France when required
- Experience of managing a team
- Fluent French and English language skills
- SAP experience desirable
#LI-SM1
Our promise
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
Swiss Brand
Flexible Working Options
Company Car
Great Team Spirit
Latest Technology
About Swisslog
Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!