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UK Service Manager

Location: Homebased

24 June 2021

The UK Service Manager will lead, manage and develop the UK Service Engineering team to provide high level technical support to customers within the scope of each individual contract.

Short Facts

  • Redditch
    Redditch, United Kingdom
  • Field Service
    Field Service
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time

Make an impact

This position will be responsible for developing strategic opportunities within the Customer Service business, together with ensuring Swisslog deliver the highest possible standard.

The UK Service Manager will provide support and assistance to the Account Management team and the CS administration team on matters of service delivery, this including costings and budget control. They will manage the internal quotation process and financial delivery, via the Company’s systems and processes.

All applicants must be able to demonstrate excellent leadership skills with a proven track record of dealing with employee relation issues. 



Bring to the team

We are looking for someone who is professional, credible and an excellent face to face communicator. All of this must be complemented by the following:

  • 5+ years managerial experience in a technical service environment
  • Experience of strategic planning, being able to develop and manage KPI’s and SLA’s
  • Experience of MS Office and the confidence to use office packages and databases

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Free Parking
Great Team Spirit
Wellbeing Initiatives
Modern Work Environment
Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

WE OFFER

Swisslog is part of a global organization that strives to provide opportunities, a healthy work-life balance and a wide range of social activities. Just some of the benefits our teams enjoy including:

▪A great working environment
▪Working with advanced technologies
▪Encourages new ideas & innovations
▪Empowerment & project ownership
▪Multi-cultural workplace that promotes diversity
▪Future-oriented projects with leading brands
▪Hands on training & skills development
▪Domestic and international career opportunities.

Ready to start your Journey?

We are looking forward to hearing from you:

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