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Spare Parts Technical Support


13 June 2022

Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog!

Working as part of our #customer service team with a great team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers.

Short Facts

  • Redditch
    Redditch, United Kingdom
  • Administration
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time

Make an impact

  • Sourcing and purchasing parts from agreed suppliers
  • Sales order processing and customer quoting
  • Goods in, picking, packing & stock checks
  • Setting up and maintaining material master data in SAP
  • Assisting with large recommended spares offers (excel experience required)
  • Providing engineers with technical support and assisting in the identification of parts
  • Building excellent customer relationships on the phone and via email
  • Ensuring quality processes are followed at all times
  • You will ensure warranty management for all projects

Bring to the team

  • We are looking for a keen individual, who wants to come into a growing company and learn
  • Excellent communication skills
  • Able to interact well with the customer, suppliers and internal stakeholders
  • Competent MS Word and Excel skills
  • Working knowledge of SAP would be advantageous, however we will provide training
  • Good numerical understanding
  • Able to manage your time effectively in a busy working environment 
  • Experience of spare parts technical support in an engineering environment would be advantageous, however it is not essential for this role
  • Attention to detail and accuracy essential and to be flexible to drop onto anything required 

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Free Parking
Pension Scheme
Learn & Grow
Diversity & Inclusion
Great Team Spirit

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!


Swisslog is part of a global organisation that strives to provide opportunities, a healthy work-life balance and a wide range of social activities. Just some of the benefits our teams enjoy:

▪Competitive salary and benefits package
▪A great working environment
▪Working with advanced technologies
▪Empowerment & project ownership
▪Multi-cultural workplace that promotes diversity
▪Future-oriented projects with leading brands
▪Hands on training & skills development
▪Domestic and international career opportunities.

Ready to start your Journey?

We are looking forward to hearing from you:


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