
Head of Account Management EMEA
14 March 2023
Short Facts
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Dortmund, Germany
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Customer Service
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Permanent Position
Make an impact
- You will be responsible for leading and motivating your team of Account Managers, following up on results and optimizing ways of working to ensure better profitability within existing clients
- You will be part of our EMEA CS Management team and take ownership in developing and promoting the CS (Customer Service) role within existing customers as well as new customers
- You will be overall responsible for all CS accounts, contract negotiations and working closely with your team members to set up long-term plans for all customers
- You will manage and continuously develop our customer portfolio and develop current processes as well as implementing new processes
- You will be responsible for ensuring that all customers have a designated Account Manager
- You will be responsible for setting goals and tracking, following up and reporting the teams results to the Head of Customer Service EMEA
- You will have budget responsibility
Bring to the team
- Technical university degree with additional education in Business Administration
- 3 – 5 years experience as a manager in a technical service environment inclusive of strong mechanical and electrical troubleshooting
- 3 – 5 years experience in sales and/or account management
- Fluent in English and a good command of French (B2+ level)
- General knowledge of products, applications and experience in the warehouse or factory automation industry
- Professional presentation skills
- Demonstrated leader with track record of training excellence and oversight skills
- P&L management or demonstrated financial management experience as well as experienced in business development
Our promise
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.