Head of Account Management EMEA
14 March 2023
Are you looking for an exciting new challenge – one where YOU can really make a difference? One where we want to help you achieve your career goals? Are you passionate about technology and keen to share your expertise internationally? You will use the power of technology to shape the future of intralogistics for forward-thinking customers. We are offering a talented person the opportunity to join our amazing team and reach their full potential - could it be you?
Short Facts
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Dortmund, Germany -
Customer Service -
Permanent Position
Make an impact
- You will be responsible for leading and motivating your team of Account Managers, following up on results and optimizing ways of working to ensure better profitability within existing clients
- You will be part of our EMEA CS Management team and take ownership in developing and promoting the CS (Customer Service) role within existing customers as well as new customers
- You will be overall responsible for all CS accounts, contract negotiations and working closely with your team members to set up long-term plans for all customers
- You will manage and continuously develop our customer portfolio and develop current processes as well as implementing new processes
- You will be responsible for ensuring that all customers have a designated Account Manager
- You will be responsible for setting goals and tracking, following up and reporting the teams results to the Head of Customer Service EMEA
- You will have budget responsibility
Bring to the team
- Technical university degree with additional education in Business Administration
- 3 – 5 years experience as a manager in a technical service environment inclusive of strong mechanical and electrical troubleshooting
- 3 – 5 years experience in sales and/or account management
- Fluent in English and a good command of French (B2+ level)
- General knowledge of products, applications and experience in the warehouse or factory automation industry
- Professional presentation skills
- Demonstrated leader with track record of training excellence and oversight skills
- P&L management or demonstrated financial management experience as well as experienced in business development
Our promise
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
Learn & Grow
Great Team Spirit
Latest Technology
Global Opportunities
About Swisslog
Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!