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Customer Service Administrator

07 March 2023

Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog! Working as part of our #CustomerServiceTeam with a great team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We’re offering a talented individual the opportunity to join our incredible team and get the most out of their potential – could it be you?

We are looking for our next Customer Service Administrator for our Partille office in Sweden. Our team of CS administrators are responsible for our Helpdesk, contract management and administration of Customer Contracts including invoicing. You will be part of an Admin team within our CS organization, following up and being responsible for the administration, both internally and externally towards our customers in the Nordic region. Working as the administrative interface towards our clients is an important position and involves many different tasks. We are looking for a person who is passionate about admin, who understands the importance of customer service, high quality delivery, detail-oriented and who feels very comfortable working in different systems. We have been, and will continue to modernize and transform our Systems, and IT environment, and would therefore appreciate a colleague who thrives in working with system implementation. You will be a part of a Nordic team, with many internal international contact points as well as with our Nordic customers.

Short Facts

  • Partille
    Partille, Sweden
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position

Make an impact

  • You will be responsible for managing customer requests regarding errors and need of support activities.
  • You will monitor, distribute and close open issues, following the proper procedures and processes.
  • You will manage customer information in our systems such as SAP and Salesforce, continuously updating contract and customer information, as well as data security agreements.
  • You will be admin responsible from a contractual perspective, including updating price lists and registering index increases of our products and services.
  • You will be responsible for coordinating external requests to the Nordic CS department, as well as planning and executing ongoing tasks.
  • You will support our CS Manager in following up and controlling important KPI’s from the department.
  • You will manage the external partners of the CS Nordic Helpdesk team and support the EMEA common helpdesk activities from a Nordic perspective.

Bring to the team

  • An degree from high school level or higher, preferably within administration and/or the economic field.
  • You have a good understanding of financial tasks such as invoicing and contract management.
  • You are experienced in working with systems, preferably SAP and Salesforce. As well as a confident user of MS office applications.
  • Several years of experience in a similar position with focus on administration and customer contact (b2b).
  • We would consider it meritorious if you have prior experience from working in a company within automation, industrial service/maintenance or intralogistics.

The successful candidate is a team player, takes responsibility, is able to be proactive and delivers high quality work. You have very good communication skills and able to build long-term relationships with team members as well as client stakeholders. You work in a structured and systematic manner, following procedures and processes. You are service-minded and understand the importance of high customer satisfaction.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Free Parking
Great Team Spirit
Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

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