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Controls Commissioning Engineer

22 November 2022

The post holder will be responsible for enhancing and promoting the Company’s reputation for excellence by providing a competent technical service to the Customer base and to the company and an efficient commissioning service on the equipment, systems and products sold by Swisslog and to provide advice, guidance and support to all Customer Support and Software Engineers ensuring that all technical training is provided as and when required in line with the Customer Support training plan.

Short Facts

  • Milano
    Milano, Italy
  • Controls
  • Permanent Position
    Permanent Position

Make an impact

  • Be able to lead installation of our core scope under the auspices of Realisation
  • Commission our core product range
  • Provide a high level of technical support for the product in conjunction with field and systems support team requirements.
  • Service, maintain, overhaul and fault find on the Company’s products within technical limitations.
  • Know the Company’s product range past and present
  • To know and practice the Company’s procedures related to the role
  • Deal promptly with customers’ enquiries, complaints or problems and refer immediately to higher authority, anything that cannot be dealt with
  • To be in contact either in person or by telephone with Regional Service Manager or Project Manager as appropriate at least once per working day
  • Know and understand how to use
    • a) Swisslog spare parts manual
    • b) Swisslog Service Bulletins
    • c) Swisslog data books
    • d) Read technical and installation drawings
  • Maintain van or site stocks, Company tools, manuals and all other Company property in good and clean order
  • Complete and submit work sheets, weekly report sheets and all other relevant returns on time and correctly supplied
  • Maintain the Company vehicle in accordance with the Swisslog Car Policy
  • Promote and sell Swisslog Customer Support Services escalating enquiries to the appropriate Manager
  • Report back to the Technical Manager, Regional Project Manager or Project Manager any customer misusing our equipment (hired or owned by the customer)
  • Ensure that the Company’s and customers safety regulations are followed at all times, and report any anomalies immediately
  • To be available on a 24-hour call out rota in accordance with local requirements

Bring to the team

Educational / Professional Qualifications
  • Formal training/qualification in electrical and mechanical engineering e.g.: NVQ, formal apprenticeship. (Desirable: HNC in Electrical Engineering)
  • E.I.T.B
  • 16th /17th edition electrical regulation
  • Working with 3 phase electricity

Necessary Experience (Essential)
  • Previous experience as a Customer Support Engineer
  • High degree of technical knowledge and expertise
  • A good understanding and knowledge of the companies products past and present
  • Competent to work on own initiative with electrical and mechanical machinery
  • Experience of working in an industrial or materials handling environment 
  • Working on small or retrofit projects
  • Competent to work on own initiative with electrical and mechanical machinery
  • Ability to demonstrate proficiency with normal range of hand and power tools
  • To be able to work safely at height
  • Clean driving licence
  • Experience of working in an industrial or materials handling environment
  • Familiarity with Ladder / PLC process

Necessary Experience (Desirable)
  • Good customer facing / service skills including being able to communicate at all levels and present training effectively to customers and support staff
  • To be able to analyse relevant information and understand the customer culture and requirements to deliver training effectively
  • A good degree of technical and professional knowledge ensuring internal technical developments are understood and communicated
  • Good level of health and fitness
  • To be able to effectively work as part of a team or on one’s own as required
  • Self motivated and able to use own initiative
  • Good customer service skills including being able to communicate at all levels

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Grow with Us!
Learn & Grow
Flexible Working Options
Great Team Spirit
Wellbeing Initiatives
Modern Work Environment
Latest Technology
Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

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