Field Service Technician
05 April 2022
The position holder shall be responsible for the fulfilment of customer support services (fulfilment of maintenance contracts, preventive and corrective maintenance) after completion of project implementation and realization of (retrofit) projects.
The position holder shall provide the service as agreed with our customers and shall try all his best to bring a system operation up and running in a reasonable time, which should be as short as possible.
He will ensure adherence to all the relevant instructions and technical standards and help the customer to keep the systems in good working condition. The position holder plays a key role within the Customer Support organization.
The position holder shall provide the service as agreed with our customers and shall try all his best to bring a system operation up and running in a reasonable time, which should be as short as possible.
He will ensure adherence to all the relevant instructions and technical standards and help the customer to keep the systems in good working condition. The position holder plays a key role within the Customer Support organization.
Short Facts
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Milano, Italy -
Installation / Maintenance / Repair -
Regular/ Permanent/ Full-time
Make an impact
• Preventative and corrective maintenance of our systems
• Assist in commissioning during project implementation phase, provide assistance on site Stand-by service
• Expected to find, cure and analyze faults and propose solutions to avoid technical disturbances in the future
• Conduct training on subject matters with sufficient expertise to internal staff and/or customers/subcontractors/ suppliers
• Deal promptly with customer enquiries, complaints or problems
• Adherence to company and customer safety regulations • Prepare event and statistical reports
• Seek for sales opportunities
• Assist in commissioning during project implementation phase, provide assistance on site Stand-by service
• Expected to find, cure and analyze faults and propose solutions to avoid technical disturbances in the future
• Conduct training on subject matters with sufficient expertise to internal staff and/or customers/subcontractors/ suppliers
• Deal promptly with customer enquiries, complaints or problems
• Adherence to company and customer safety regulations • Prepare event and statistical reports
• Seek for sales opportunities
Bring to the team
Essential
• Higher education in electrical / mechanical / automation engineering
• Good level of health and fitness and to be able to work safely at height
• Good English skills
• 2-5 years as an service technician or technical skills in electrical, instrumental or similar competence
Desirable
• PC and MS office literate
• Several years of working experience in an automated industrial or automated material handling environment
• Higher education in electrical / mechanical / automation engineering
• Good level of health and fitness and to be able to work safely at height
• Good English skills
• 2-5 years as an service technician or technical skills in electrical, instrumental or similar competence
Desirable
• PC and MS office literate
• Several years of working experience in an automated industrial or automated material handling environment
Our promise
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
Onboarding
Grow with Us!
Learn & Grow
Flexible Working Options
Great Team Spirit
Wellbeing Initiatives
About Swisslog
Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!