Five Levels of Support
Whether you just need support keeping your software up-to-date or are looking to fully outsource management of your systems, Swisslog has a Managed Service offering tailored to your needs:
- Standard: Remote delivery of WMS patches to customer QA servers for testing and assistance with deployment of patches into production.
- Proactive Monitoring: Adds 24x7 monitoring and response for database, application and server incidents and quarterly database health checks. Offline monitoring solutions are also available.
- Server Management: Includes remote patch installation, all Proactive Monitoring services plus management and tuning of servers to ensure optimal software performance.
- Blackbox Infrastructure Management: All Server Management services plus Swisslog provided turnkey Platform as a Service hardware solution; virtual infrastructure monitoring; full warranty support; local network administration and firewall management.
- Blackbox for Continuity: All Blackbox Infrastructure Management services plus disaster recovery consulting.