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AMAG, Switzerland: System Operations service concept

AMAG Automobil- und Motoren AG, the Swiss importer for Volkswagen, Audi, SEAT and Skoda uses intralogistics processes built on Swisslog’s System Operations service concept. Using the technical expertise of Swisslog’s onsite service specialists, AMAG can perfect warehouse logistics workflow day and night.

Planned, corrective or reactive maintenance at the AMAG spare parts DC with System Operations

With service operations management, Swisslog offers AMAG a customized service package for operating the spare parts logistics center. The relationship is based on a foundation of mutual trust built over the years.

Swisslog engineers are on site whenever they are needed. They take care of system maintenance and ongoing monitoring of all technical units and systems.

Movie: Swisslog System Operations at AMAG. The customer can concentrate on his core business

Intralogistics processes fully under control

Swisslog’s system operations service concept allows AMAG to benefit from:

  • 20% fewer malfunctions
  • Proactive maintenance and measures
  • Handover of total service responsibility to specialists
  • Control over service costs
  • 99%+ intralogistics system availability due to rapid response times
  • Ongoing reports and optimization projects
Swisslog’s technical expert at AMAG distribution center

The key advantage for AMAG is that Swisslog assumes the full responsibility for the intralogistics system. For instance, services also include time-consuming recruitment of new technicians. Thanks to the Swisslog operation system we have less interfaces and can completely concentrate on our core business.

Heinrich Maurer, Head of Logistics Services, AMAG Automobil- und Motoren AG
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