A Chat with Toh Hui Leng (COO of FairPrice Group)
"A key partner in your digital transformation has been Swisslog I believe that is where the successful partnering has yielded many benefits – could you share with us your experience & how instrumental was Swisslog in helping FairPrice in their transformation?"
Absolutely, Swisslog has been a key partner for us. Our 1st project with Swisslog started in 1999 and has continued for several years. Our partnership also had a very strong relationship management. They understood our business in such detail that they brought many productivity improvements, both in software & hardware-driven automation. We appreciated their approach to building some system redundancies, giving us options in solutions and the ability to make changes
They supported us well in response to adhoc issues as well as for more technical issues. There was a very professional understanding in how we worked – a great example of openness and collaboration in action.
Their efforts contributed significantly to the advancement in our digital transformation journey."