Systems Operations Site Manager

9. juni 2021

Responsible for System Operations of the Michelin site in the Greenville/Spartanburg, NC area; oversight of all services offered / required by Michelin; foster business relationship between the customer and Swisslog. Plays a key role in the development of a high level of customer satisfaction, generates new service business opportunities, and sales of service products. Exercises independent judgment and analytical skills to resolve customer requests with minimal assistance. This role also serves as a liaison to other functional groups including customer operations and I.S. support. The System Operations Site Manager is responsible for the daily technical operational status and reporting performance of the material handling system. The operations manager must; act as the customer advocate, attend customer operational meetings, manage spare parts inventory, devise and monitor the preventative maintenance plan, and manage the operational support of the automated system to ensure timely and accurate results. Success of this position will be measured based on overall improvements in service revenue generation, customer satisfaction, and support productivity.

En oversikt

  • Newport News, VA
    Newport News, VA, USA
  • Installation / Maintenance / Repair
    Installation / Maintenance / Repair
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time

Oppgavene dine hos oss

Core tasks
  • Manage the customer support contract throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade.
  • Provide guidance and oversight of technicians and mechanics and manage day to day operations.
  • Direct and plan the daily, weekly, and monthly preventative and predictive maintenance inspections.
  • Direct the activities of the shift leaders to ensure adherence to procedures, processes and performance related to the AS/RS.
  • Direct and facilitate the training of shift leaders in respect to the Swisslog system.
  • Enforce the adherence to safe operational conduct including but not limited to: lock-out-tag-out, confined space, walkway clearance and noise protection.
  • Oversight of customer communication plan and execution; routinely seek feedback and use to improve customer satisfaction
  • Periodically communicate customer status to the rest of WDS to ensure all may remain knowledgeable on customer growth, needs, and potential projects.
  • Provide consultation to show the customer how our products may add value to their business. Maintain a thorough understanding of customer’s business, current and future. Promote modernization efforts among installed base
  • Establish and maintain Customer Advocacy role. Develop strong relationship with customer
  • Monitor budgeted revenue intake leveraging all necessary resources to meet budgetary goals
  • Identify and capture Swisslog opportunities within installed base outside the scope of original project delivery
  • Identify product quality issues that have major impact on contract costs, customer satisfaction and future product sales
  • Champion the development of new or the improvement of existing service products based upon customer feedback and needs
  • Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams
  • Manage spare parts inventory to ensure system availability while avoiding carrying excess inventory.

Erfaringene og kunnskapene dine

Necessary Experience:

B.A. /B.S. in Business or Engineering Management field or equivalent job experience.

2 years’ experience as a manager


2 years as part of a Service team or service product sales


Computer literate in all MS Office products, SAP experience a benefit


  • Supply chain management (fundamental understanding);
  • Products, applications, and experience in the warehouse or factory automation industry
  • Small P&L management or financial management skills
  • Analytical, problem-solving and decision-making skills
  • Excellent written and verbal communication;
  • Attention to Detail;
  • Must be highly articulate, proactive and self-motivated
  • Ability to multi-task and work independently

Dette kan du forvente av oss

Swisslog gir deg muligheten til personlig videreutvikling samtidig som du jobber sammen med oss på vei mot et banebrytende mål: Å forandre fremtidens intralogistikk ved å skape en æra av robotbaserte og datastøttede løsninger, som sørger for fremragende effektivitet hos kundene. Vi er stolte av våre sveitsiske røtter, men mulighetene vi tilbyr, er verdensomspennende. Vi forventer ikke perfeksjon, men heller Collaboration, Commitment, Clarity og Competence (våre Core Values) fra alle medarbeiderne våre. Til gjengjeld gir vi deg sjansen til å være en del av drivkraften bak løsningene som forandrer fremtiden.

Introduksjonsprogram

Om Swisslog

Swisslog utformer #fremtidens #intralogistikk. Som en del av KUKA-gruppen arbeider vi med den nyeste teknologien som forandrer verden. Vi består av et team på 2000 eksperter fra 50 land, som har noen av verdens største og mest spennende merkevarer som sine kunder. Sammen jobber vi for å revolusjonere intralogistikken på en smart måte og med nye perspektiver. Med våre fleksible #robotbaserte og #datastøttede automatiseringsløsninger driver vi Supply Chain videre og fremmer industrien. #bliendelavteametvårt og vekk nye ideer til live!

Er du klar for å starte reisen din?

Vi ser frem til å høre fra deg: [Not set: Swisslog Label Domain:Jobs/JobbannerDateText]

SØK HER
Administrering av informasjonskapsler OK

Denne nettsiden benytter informasjonskapsler (mer om dette) for å kunne tilby deg den beste servicen også på nettet. Hvis du fortsetter å bruke vår nettside benytter vi kun de informasjonskapslene som er teknisk nødvendige. Hvis du klikker på “OK”, aksepterer du i tillegg bruken av informasjonskapsler for markedsføring. Med et klikk på “Innstilling av informasjonskapsler” kan du velge hvilke informasjonskapsler vi kan benytte.

Administrering av informasjonskapsler