Problem Manager
11 novembre 2020
The Problem Manager is responsible for coordinating timely resolution of problems (Software and Hardware) by taking ownership, performing root cause analysis, assigning action items to various internal & external partners, coordinating and following up on schedules. The Problem Manager will take the necessary steps to ensure 100% deployment success. He/She will provide timely status reports to the customer and to the internal groups.
A colpo d'occhio
-
Newport News, VA, USA -
Project Management -
Regular/ Permanent/ Full-time
Cosa puoi realizzare con noi
- Actively manage and prioritize all open problems across all clients.
Develop project plans with tasks and resources required as necessary. - As required, oversee solution implementations at site(s) to ensure high level of service especially from the external vendors and to establish relationship with customers.
- Collaborate with relevant stakeholders to assign tasks for resolution and confirm deadlines.
- Actively follow up until problem resolution and deployment.
- Champion root cause analysis for each open problem with support from internal experts to develop the required steps for resolution.
Estimate costs of resolving problems and ensure that costs are managed within the budget - Develop and execute a customer communication plan; routinely seek feedback and always aspire to improve customer satisfaction.
Keep customers well informed and develop schedules to ensure minimum loss of productivity. - Prepare status reports to inform all relevant parties on the status of problem resolution.
- Develop plans to test the solutions before deployment to ensure 100% First time deployment success
Qual è il tuo contributo
Educational / Professional Qualifications:
- BS in Engineering or equivalent experience
- Experience in Material Handling and/or Logistics
- Computer literate in all MS Office products, SAP experience a benefit
- A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
- Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change
- Supply chain management (fundamental understanding);
- Products, applications, and experience in the warehouse or factory automation industry
- Analytical, problem-solving and decision-making skills
- Excellent written and verbal communication;
- Attention to Detail
- Must be highly articulate, proactive and self-motivated
- Ability to multi-task and work independently
La nostra promessa
Swisslog ti offre l'opportunità di sviluppo personale lavorando con noi in una mission pionieristica: cambiare il futuro dell'intralogistica, creando un'era di soluzioni robotizzate e basate sui dati che generano un eccezionale valore per il cliente. Siamo orgogliosi delle nostre radici svizzere, ma offriamo opportunità globali. Non ci aspettiamo la perfezione, ma da tutti i nostri collaboratori ci attendiamo collaborazione, impegno, chiarezza e competenza (i nostri valori fondamentali). In cambio, offriamo la possibilità di far parte della forza trainante che sta dietro a soluzioni che cambiano il futuro.
Grande spirito di squadra
Informazioni su Swisslog
Swisslog sta plasmando il #futuro dell'#Intralogistica. All’interno del gruppo KUKA, ci occupiamo delle più recenti tecnologie che stanno cambiando il mondo. Siamo un team di 2.000 esperti provenienti da 50 paesi, e tra i nostri clienti annoveriamo alcuni dei più importanti e prestigiosi marchi del mondo. Insieme, stiamo lavorando per rivoluzionare l'intralogistica in modo intelligente e con nuove prospettive. Con le nostre soluzioni flessibili di automazione #robotica e #basata sui dati, alimentiamo la catena di fornitura facendo progredire l'industria. #Entra a far parte del nostro team e dai vita alle tue idee!