Transition Manager

21 de mayo de 2021

This role is responsible for buiding and managing a team of resources that ensure high-quality handover for New Business projects transitioning to Customer Support. Responsibilities of the business transition team include onboarding of customers into the Customer Service landscape, facilitation of shifting responsibilities between the customer, project team and CS prior to Go-Live, monitoring system performance during the first twelve (12) months of system operation, and adovacating for customer on post go-live technical issues.

This role facilitates the involvement of key CS resources during the project phase and monitors system performance of newly-transitioned projects. This person works with CS Account Managers and NB Sales Directors to understand/serve clients’ needs and manage new project reliability risks. Main performance indicators include CS’s overall preparedness/ability to support our clients, the quality of system performance, reduction of open points, level of customer satisfaction, and profitability of support.

De un vistazo

  • Newport News, VA
    Newport News, VA, EUA
  • Controls Engineering
    Controls Engineering
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time

Lo que harás con nosotros

Core Tasks
•Hire, retain, and develop a team of business transition resources.
•Effectively manage team members in line with company policies and procedures, including performance, development and conflict resolution.
•Proactively report to management, so that they are well informed of the work currently in development.

•Implement team goals and objectives, supervise, train and guide team members:
•Follow up with projects after they are completed to assess for areas of improvement
•Provide team member assessment and feedback in Annual and semiannual reviews
•Perform lessons learned sessions with his team members.

•Attend New Business PPR meetings and regularly report on performance of upcoming and recently-transitioned projects.

•Establish trusted relationship with project, CS, and customer stakeholders to achieve/exceed as-sold system performance.
•Understand New Business projects scope and support Key Account Managers in onboarding clients to Customer Support.
•Ensure involvement of CS business transition resources during ommissioning/implementation. Participate in PAC/FAC testing of new installations.
•Conduct project handover meetings, facilitate Go-Live kick off meetings, and validate CFW_199 Handover Documents to ensure timely, complete transition to CS.
•Ensure adequate representation from the business transition team is present for ticket review meetings. Regularly meet with GHD Manager Manager to review incident resolution performance from team’s area of responsibility Ensure business transition team monitors system performance and assess
if the system is meeting original as-sold conditions. Manage internal resources to develop solutions to problem tickets for transitioning customers in a timely manner.

Lo que aportarás

Essential

•Experience with automated material handling systems with a basic understanding of industrial automation.
•Proficient in the use of MS Office products and AutoCAD.
•Excellent written and verbal communication skills, including demonstrated presentation skills.
•Analytical, problem-solving and decision-making skills.
•Bachelor’s Degree.

Nuestra promesa

Swisslog te ofrece la oportunidad de desarrollarte personalmente mientras trabajas con nosotros en una misión pionera: cambiar el futuro de la intralogística creando una era de soluciones basadas en robots y datos que ofrezcan un valor excepcional al cliente. Estamos orgullosos de nuestras raíces suizas, pero las oportunidades que ofrecemos son mundiales. No esperamos perfección, pero sí Collaboration, Commitment, Clarity y Competence (nuestros valores fundamentales) por parte de todos nuestros empleados. A cambio, te ofrecemos la oportunidad de formar parte de la fuerza motriz de soluciones que cambian el futuro.

Incorporación

Sobre Swisslog

Swisslog ha puesto de manifiesto el #futuro de la #intralogística. Como parte del grupo KUKA, trabajamos en las últimas tecnologías que están cambiando el mundo. Somos un equipo de 2000 expertos y expertas de 50 países que tienen como clientes a algunas de las marcas más grandes e interesantes del mundo. Juntos trabajamos para revolucionar la intralogística de forma inteligente y con nuevas perspectivas. Con nuestras soluciones flexibles de automatización basadas en #robots y #datos, impulsamos la cadena de suministro y hacemos avanzar la industria. ¡#sépartedenuestroequipo y haz que las ideas cobren vida!

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