Problem Manager


The Problem Manager is responsible for coordinating timely resolution of problems (Software and Hardware) by taking ownership, performing root cause analysis, assigning action items to various internal & external partners, coordinating and following up on schedules. The Problem Manager will take the necessary steps to ensure 100% deployment success. He/She will provide timely status reports to the customer and to the internal groups.


  • Newport News, VA
    Newport News, VA, 美国
  • Project Management
    Project Management
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time


  • Actively manage and prioritize all open problems across all clients.
    Develop project plans with tasks and resources required as necessary.
  • As required, oversee solution implementations at site(s) to ensure high level of service especially from the external vendors and to establish relationship with customers.
  • Collaborate with relevant stakeholders to assign tasks for resolution and confirm deadlines.
  • Actively follow up until problem resolution and deployment.
  • Champion root cause analysis for each open problem with support from internal experts to develop the required steps for resolution.
    Estimate costs of resolving problems and ensure that costs are managed within the budget
  • Develop and execute a customer communication plan; routinely seek feedback and always aspire to improve customer satisfaction.
    Keep customers well informed and develop schedules to ensure minimum loss of productivity.
  • Prepare status reports to inform all relevant parties on the status of problem resolution.
  • Develop plans to test the solutions before deployment to ensure 100% First time deployment success


Educational / Professional Qualifications:
  • BS in Engineering or equivalent experience
  • Experience in Material Handling and/or Logistics
  • Computer literate in all MS Office products, SAP experience a benefit
Necessary Experience:
  • A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
  • Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change
  • Supply chain management (fundamental understanding);
Required knowledge, skills, and abilities:
  • Products, applications, and experience in the warehouse or factory automation industry
  • Analytical, problem-solving and decision-making skills
  • Excellent written and verbal communication;
  • Attention to Detail
  • Must be highly articulate, proactive and self-motivated
  • Ability to multi-task and work independently


在你与我们一起为富有前景的使命工作的同时,Swisslog(瑞仕格)还为你提供个人发展的机会:我们开创了结合机器人和由数据支持的解决方案的时代,向客户回馈巨大的效益。 我们为我们的瑞士之根感到自豪,但是我们提供的机会面向全世界。对于我们所有的员工,我们并不期望完美,而是协作、承诺、清晰度和能力(我们的核心价值观)。作为回报,我们为你提供机会,成为这些解决方案背后的驱动力的一部分,也就是改变未来的机会。


关于 Swisslog(瑞仕格)

Swisslog(瑞仕格)打造内部物流的未来。作为 KUKA 集团的一员,我们致力于改变世界的最新技术。我们是由来自 50 个国家的 2,000 名专家组成的团队,拥有若干个世界上最大的和最激动人心的面向客户的品牌。我们正一起以智能的方式和新的视角推动内部物流行业的革命。我们通过灵活的结合机器人和由数据支持的自动化解决方案,推动供应链的发展和工业的进步。成为我们团队的一员,唤醒生活的创意!



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