Global Helpdesk Engineer


The Global Helpdesk Engineer provides technical support for custom automated material handling software systems and equipment located in warehouses and distribution centers using a wide array of technical tools and systems to perform complex troubleshooting and problem solving.


  • Newport News, VA
    Newport News, VA, 美国
  • Engineering
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time


Core tasks
  • Identify and resolve issues within Warehouse Management Systems (WMS) and Databases.
  • Identify issues that are mechanical and/or logical in nature and escalate to the appropriate team for resolution.
  • Create and update tickets in help-desk ticketing system to track, monitor, and resolve issues.
  • Write and update knowledgebase articles.
  • Effectively communicate with professionals who are using the Hardware/Software externally.
  • Effectively handle times of high call volume.
  • Respond to helpdesk tickets through phone and email.
  • Provide Level 1 and Level 2 Support for problems identified with systems and network.
  • Use SQL commands to extract and manipulate data from customer databases.
  • Availability for after hour emergencies and off hour schedule


Educational / Professional Qualifications

  • 2+ years of experience providing technical customer support
  • Experience in troubleshooting complex applications and software products
  • Bachelor’s degree in Computer Engineering and/or equivalent job experience.


在你与我们一起为富有前景的使命工作的同时,Swisslog(瑞仕格)还为你提供个人发展的机会:我们开创了结合机器人和由数据支持的解决方案的时代,向客户回馈巨大的效益。 我们为我们的瑞士之根感到自豪,但是我们提供的机会面向全世界。对于我们所有的员工,我们并不期望完美,而是协作、承诺、清晰度和能力(我们的核心价值观)。作为回报,我们为你提供机会,成为这些解决方案背后的驱动力的一部分,也就是改变未来的机会。


关于 Swisslog(瑞仕格)

Swisslog(瑞仕格)打造内部物流的未来。作为 KUKA 集团的一员,我们致力于改变世界的最新技术。我们是由来自 50 个国家的 2,000 名专家组成的团队,拥有若干个世界上最大的和最激动人心的面向客户的品牌。我们正一起以智能的方式和新的视角推动内部物流行业的革命。我们通过灵活的结合机器人和由数据支持的自动化解决方案,推动供应链的发展和工业的进步。成为我们团队的一员,唤醒生活的创意!



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