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Software Support Engineer

2021年6月7日


Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog!

Working as part of our #SoftwareDevelopment team with a great team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We’re offering a talented individual the opportunity to join our incredible team and get the most out of their potential – could it be you?

概览

  • 雷迪奇
    雷迪奇, 联合王国
  • Software
    Software
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time

你为我们促进什么

The Software Support Engineer provides technical assistance to customers for the Swisslog Warehouse Management System.This is a customer facing role which requires daily interaction with customers typically over phone, by email and face to face. Working closely with key external stakeholders, this role will:

  • Provide remote software application support for customer sites across the UK
  • Able to handle software incidents, conduct detailed problem analysis to find root cause of repeat incidents
  • Contribute to in-depth functional testing for project implementation and enhancements
  • Participate in commissioning and training at customer sites as required
  • Manage monthly incident meetings with clients

你带来什么

  • Strong customer relationship management experience
  • Good knowledge of SQL (T-SQL/PL-SQL)
  • Understanding of ITIL framework, Java EE programming language
  • Comfortable with Linux operating system, knowledge of Unix scripting will be an advantage
  • Excellent verbal and written communication skills
  • A team player with a good attitude and positive outlook
  • Strong interest in innovation and continuous improvement within technical applications
  • Excellent incident management skills which involve performing in-depth analysis of issue resolution
  • Ability to manage multiple tasks
  • Willingness to travel to customer sites if required 

我们的承诺

在你与我们一起为富有前景的使命工作的同时,Swisslog(瑞仕格)还为你提供个人发展的机会:我们开创了结合机器人和由数据支持的解决方案的时代,向客户回馈巨大的效益。 我们为我们的瑞士之根感到自豪,但是我们提供的机会面向全世界。对于我们所有的员工,我们并不期望完美,而是协作、承诺、清晰度和能力(我们的核心价值观)。作为回报,我们为你提供机会,成为这些解决方案背后的驱动力的一部分,也就是改变未来的机会。

学习与成长
灵活的工作安排
卓越的团队精神
最新的技术
全球机会

关于 Swisslog(瑞仕格)

Swisslog(瑞仕格)打造内部物流的未来。作为 KUKA 集团的一员,我们致力于改变世界的最新技术。我们是由来自 50 个国家的 2,000 名专家组成的团队,拥有若干个世界上最大的和最激动人心的面向客户的品牌。我们正一起以智能的方式和新的视角推动内部物流行业的革命。我们通过灵活的结合机器人和由数据支持的自动化解决方案,推动供应链的发展和工业的进步。成为我们团队的一员,唤醒生活的创意!

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