21 mai 2021
This role facilitates the involvement of key CS resources during the project phase and monitors system performance of newly-transitioned projects. This person works with CS Account Managers and NB Sales Directors to understand/serve clients’ needs and manage new project reliability risks. Main performance indicators include CS’s overall preparedness/ability to support our clients, the quality of system performance, reduction of open points, level of customer satisfaction, and profitability of support.
En un coup d’œil
Ce que vous réalisez chez nous
| Core Tasks |
| •Hire, retain, and develop a team of business transition resources. |
•Effectively manage team members in line with company policies and procedures, including performance, development and conflict resolution.
•Proactively report to management, so that they are well informed of the work currently in development.
| •Implement team goals and objectives, supervise, train and guide team members: |
•Follow up with projects after they are completed to assess for areas of improvement
•Provide team member assessment and feedback in Annual and semiannual reviews
•Perform lessons learned sessions with his team members.
| •Attend New Business PPR meetings and regularly report on performance of upcoming and recently-transitioned projects. |
| •Establish trusted relationship with project, CS, and customer stakeholders to achieve/exceed as-sold system performance. |
| •Understand New Business projects scope and support Key Account Managers in onboarding clients to Customer Support. |
| •Ensure involvement of CS business transition resources during ommissioning/implementation. Participate in PAC/FAC testing of new installations. |
| •Conduct project handover meetings, facilitate Go-Live kick off meetings, and validate CFW_199 Handover Documents to ensure timely, complete transition to CS. |
| •Ensure adequate representation from the business transition team is present for ticket review meetings. Regularly meet with GHD Manager Manager to review incident resolution performance from team’s area of responsibility Ensure business transition team monitors system performance and assess |
if the system is meeting original as-sold conditions. Manage internal resources to develop solutions to problem tickets for transitioning customers in a timely manner.
Ce que vous apportez avec vous
•Experience with automated material handling systems with a basic understanding of industrial automation.
•Proficient in the use of MS Office products and AutoCAD.
•Excellent written and verbal communication skills, including demonstrated presentation skills.
•Analytical, problem-solving and decision-making skills.
Swisslog vous offre la possibilité d’un développement personnel en travaillant avec nous sur une mission innovante : changer l’avenir de l’intralogistique en créant une ère de solutions robotisées et basées sur les données offrant un excellent bénéfice pour le client. Nous sommes fiers de nos racines suisses, mais les possibilités que nous offrons se dispersent dans le monde entier. Nous ne nous attendons pas à la perfection, mais misons sur la collaboration, l’investissement, la clarté et la compétence (les valeurs fondamentales de notre entreprise) de nos collaborateurs. En contrepartie, nous vous offrons l’opportunité de faire partie de l’élément moteur de solutions faites pour changer l’avenir.