Customer Care Manager

Customer Care Managers

Our Customer Care Managers are dedicated to your satisfaction. We recently created this customer-focused role to create greater care for our customers, building in advocacy and a direct, responsive channel of communication that keeps your needs top of mind. Why? Because all the world-class technology on the planet will never be a success if it doesn’t work for you. Quite simply, it’s like having someone from your team on ours.

Advocating for you: Our team is on your team.

We’ve tasked our Swisslog Healthcare Customer Care Managers with being relentless at keeping us accountable to your needs. They make sure your expectations are met, service quality is up to the highest standards and, if it comes to it, they’ll even suggest a better solution for your real-life scenario.

The Customer Care Manager’s Commitment:

  • We’re a key contact for any questions or problems.

  • We communicate frequently to keep you updated as we keep your requests moving.

  • We advocate for you, facilitating resolutions and making sure your needs are met in a timely manner.

  • We won’t rest until you’re happy with the resolution.

  • We’re your guide to products and services that meet your needs and exceed your expectations – regardless of what it takes.

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