System Modernization

Day in and day out, your hospital’s pneumatic tube system transports critical materials between departments. Chances are, you can’t imagine life before it… or without it. So you know that keeping this system running at peak performance is critical to your facility’s productivity.

Keeping pace. 

Questions when considering your need to upgrade:

  • How long has it been since your system was last upgraded?
  • How has your facility changed since you installed your system?
  • Are you serving more patients today?
  • If your system were down, how many couriers would it take to do manual deliveries for routine and stat patient care? …How much would THAT cost?
  • How much are you spending to maintain your old equipment?
  • What value would modern system components provide to your users?
  • How is your system performing today?

Your system modernization plan.

We make it easy to upgrade your system. Our team will carefully consider your facility’s needs and budget as we evaluate, plan and get you back on track with updates that make a difference.

STEP ONE: System Evaluation

Our team will audit the health of your hospital's pneumatic tube system, identifying both potential risks and areas of opportunity for workflow and productivity improvements.

STEP TWO: Roadmap Development

Whether updating a single device or upgrading an entire system, we’ll work within your timeframe and budget to develop a modernization plan that works for your facility.

STEP THREE: System Upgrade

Swisslog Healthcare is with you every step of the way as we implement updates, upgrades and improvements across your system to extend the life of your investment.


The pneumatic tube system is one of the most critical systems in the hospital, as far as utilities are concerned. The fact that Swisslog Healthcare has been so reliable with their service, software and response time, choosing their system for the upgrade was the only choice which made sense.

Chris Miles, Chief Engineer, Flagstaff Medical Center

Actually, doing nothing costs more.

True, we have customers who are still running on systems installed in the 80s (back when desktop computers first came out!). In the long run, quite simply, automation saves money.

You’ll find yourself needing fewer staff and less space and spending less money when you have a system that runs efficiently and can meet your facility’s needs.

As you grow, maintaining system modernization is a measure that ensures you continue to achieve the efficiencies and ultimately the patient care you promised in the first place.

Keeping pace with growth, keeping pace with you.

There’s a reason we’re the global leader for hospital pneumatic tube systems, and we’re proud to say that a big part of it has to do with our continuing commitment to service. Around the clock, around the world, we’re always just a phone call away. And, with the largest field service fleet in the industry, more than 80% of our customers have a technician within 100 miles of their facility. We’re here for you all the way, and that’s a promise.

Request a free system evaluation report

Frequently asked questions:

What do I gain by modernizing?

Keeping up with the evolution of technology means improved system performance, fewer calls from end users, lower operating costs and more time for you to focus on other areas of your facility.

Do I have to update my whole pneumatic tube system at one time?

No. We’ll build you a customized roadmap that meets the needs, timeframe and budget of your facility.

My system has been running for more than 20 years. Why should I need to upgrade now?

Swisslog Healthcare systems are built to last, and we do have clients running on the same technology installed when their hospital was built. It’s worth noting though that our highest-performing systems are operating on the latest versions of software and hardware. Just as hospital information systems have seen vast improvements in the last decade, so too have pneumatic tube systems.

Will my system go down if I don’t upgrade today?

No, but by evaluating your system today, we can better support you in building a modernization plan that will work for your facility and protect you against service interruptions.

What will it cost to upgrade my system?

It depends on how healthy your current system is! What it looks like now determines the scope of work needed to optimize it.

We don’t have the budget for modernization this year... what are our options?

We can build an individual plan for your facility that addresses the most critical needs first while adhering to your budget and respecting your timeline.

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