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GHD Coordinator

June 27, 2022

The GHD Coordinator is responsible for supporting the GHD engineer but taking and routing calls to the appropriate teams. They will also have additional duties directed by the GHD Administrations Manager.

Short Facts

  • Newport News, VA
    Newport News, VA, USA
  • Administration
  • Permanent Position
    Permanent Position

Make an impact

  • Ensure that GHD resources are scheduled and on shift
  • Alert Administration Manager of any gaps in coverage
  • Take calls from customers, create tickets, and assign to appropriate engineer
  • Monitor calls for SLA breaches
  • Review Incident tickets for completeness
  • Review Task tickets for due date/completeness
  • Assist with new hire onboarding
  • Pull logs for non-incident related requests
  • Assist with team on-boarding
  • Pull reports on Team statistic for Management review.
  • Attend incident bridges as needed
  • Obtain escalations as needed
  • Any additional tasks set by Administration Manager

Bring to the team

Educational / Professional Qualifications:
  • AS or related degree
  • Minimum 2 years Administrative and Support Experience
  • Minimum 2 years Customer Service

  • Certified in MS Suite
  • 4 years Administrative and Support Experience
  • 3 years Customer Service

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

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