Customer Service: What if you had the formula for 100% uptime?

It is our number-one priority to ensure you achieve maximum productivity, minimum downtime and ongoing development of your system. In a world shaped by Industry 4.0, we are proud to offer you innovative data-based services to optimize your warehouse.

Tailored service for your peace of mind

We provide planning, support, and maintenance throughout the whole project lifecycle. Our services are modular, scalable and easily customized to create the right package for you. We provide: 

The right people: Highly trained service engineers with years of experience 

The right strategies: An effective throughput services strategy to help maximize availability

The right results: Quick response to help ensure your growth, profitability and success.

Watch the video: Our Customer Service offering for your peace of mind.

Expertise with a worldwide service presence

  • 650 customer service employees

  • 1000+ sites to service

  • 100 Extension & modernization projects

  • 20+ System Operations installations

Our offering at a glance

  • 24/7 Support: Want to count on a rapid response?

    Ensure maximum uptime with 24x7 Support by using the Swisslog Global Helpdesk with an average response time of just 17 seconds.

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  • Condition monitoring: What if you could predict and prevent problems before they occur?

    Condition monitoring ensures that equipment is monitored and works efficiently at maximum over its maximum life span.

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  • Field Service: What if planned servicing meant no downtime?

    Highly trained, dedicated field service engineers provide preventive as well as scheduled maintenance, to keep your warehouse running smoothly.

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  • Expansion & Modernization: Looking for a futureproof warehouse?

    Get comprehensive project support for secured future growth, and by upgrading during operation we enable your business to carry on without interruption.

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  • Ongoing Optimization: How can I bring out the best in my warehouse?

    Get the most out of your warehouse operation, reduce costs, save energy and streamline material flow.

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  • Spare Parts: What if spare part availability was no longer a worry?

    Fast and easy access to +120,000 parts with different delivery options to suit your needs.

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  • System Operations: Maximize warehouse availability without side-tracking your own workforce

    Our residential field service engineers help guarantee availability and provide local added value prolong the life expectancy of the installed equipment.

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  • Training: Could better trained staff improve the long-term performance of your automated warehouse?

    Swisslog offers numerous training approaches to satisfy all safety requirements.

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