Technical Support

More than 100 years ago, we got our start as a service organization for pneumatic tube systems (PTS). Today, more than 3,000 hospitals worldwide benefit from 24/7 support from our field service organization. That means lifetime access to technical support, including preventive maintenance and on-demand service — all to ensure you’re getting maximum system uptime.

24/7/365 live (human) support.

You can call our manned help desk at any time. At our Network Operations Center in Denver, Colorado, we offer ‘round-the-clock remote system monitoring, real-time status reports and problem resolution – often completed within minutes, and sometimes before you even know there’s a problem.

Field service techs within hours.

If we can’t resolve an issue over the phone, we’ll send a service professional from our arsenal of field technicians. We’re proud to have the largest field service organization in the industry at your service, and having access to in-person help within just a couple hours can make a life-saving difference for your patients.


All of our Swisslog technicians have been great. From the installation to our routine maintenance visits, everyone has been friendly and has taken the time to answer our questions and address our concerns.

Pharmacist, Large Northeast Health System

Swisslog offers great service. Their field service technicians are the best in the market.

Steve Crenshaw, Director of Facilities, Springhill Medical Center, Mobile, AL

For a lifetime.

More than 3,000 hospitals worldwide benefit from 24/7 support from our Network Operations Center and field service organization. Our knowledgeable customer support teams assist with a variety of requests including part orders, technical support, upgrades and service and support agreements. You’re also invited to Automation Academy, where your in-house technicians can learn the ins and outs of your PTS and gain confidence providing rapid service.


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